What are the responsibilities and job description for the Front Desk Clerk position at Quality Inn and Suites?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Manage the check-in and check-out processes, ensuring accuracy in billing and reservations.
- Handle guest inquiries, requests, and complaints with professionalism and empathy.
- Maintain the front desk area, ensuring it is clean, organized, and welcoming.
- Assist with night audit duties as required, including balancing accounts and preparing reports.
- Collaborate with other hotel departments to ensure guest satisfaction and seamless operations.
- Utilize phone etiquette to handle incoming calls promptly and effectively.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
Skills
- Strong guest relations skills with a focus on customer service excellence.
- Previous experience in hotel or resort environments is preferred but not mandatory.
- Familiarity with hotel management software is an advantage.
- Excellent front desk operations knowledge, including night audit procedures.
- Exceptional communication skills, both verbal and written; multilingual abilities are a plus.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- A friendly demeanor coupled with professional phone etiquette is essential for this role.
Join us in delivering outstanding hospitality experiences as a Front Desk Agent!
Job Type: Full-time
Pay: From $9.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Ability to Commute:
- Prestonsburg, KY 41653 (Required)
Ability to Relocate:
- Prestonsburg, KY 41653: Relocate before starting work (Required)
Work Location: In person
Salary : $9
