What are the responsibilities and job description for the Front Desk Clerk position at Quality Inn and Suites?
Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Answer phone calls and direct them to the appropriate department or staff member - Assist with reservations and ensure accurate booking information - Process payments, including cash, credit cards, and vouchers - Maintain a clean and organized front desk area Skills: - Strong hospitality skills with a focus on providing excellent customer service - Proficient in phone etiquette and handling phone systems - Knowledge of hotel operations and front desk procedures - Ability to multitask and prioritize tasks effectively - Excellent communication skills, both verbal and written - Strong problem-solving abilities to resolve guest issues or concerns - Fluency in multiple languages is a plus - Experience with night audit procedures is preferred Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.
Job Type: Part-time
Pay: $16.66 per hour
Expected hours: 16 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Work Location: In person
Salary : $17
