What are the responsibilities and job description for the Hotel Guest Service Agent - Nights & Overnights position at Quality Inn and Suites?
Job Overview:
We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. As a Guest Service Agent, you will be the first point of contact for guests, ensuring their stay is comfortable and memorable.
Duties:
- 6PM to Midnight and/or Midnight to 6AM
- Greet guests upon arrival and departure with a friendly and professional demeanor
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and provide information about hotel services, facilities, and local attractions
- Process reservations, cancellations, and payment transactions accurately
- Manage phone calls and reservations using hotel management software
- Address guest concerns and resolve issues promptly to ensure guest satisfaction
- Maintain a clean and organized area
Requirements:
- Admirable attendance
- Strong customer service skills with a focus on delivering exceptional service
- Excellent phone etiquette and communication skills
- Professionalism
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $16
