What are the responsibilities and job description for the Hotel Manager position at Quality Inn and Suites?
Job Summary
We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills and a passion for hospitality management, ensuring that our guests receive exceptional service throughout their stay. This role requires a proactive approach to managing staff, guest relations, and overall hotel performance.
Responsibilities
- Lead and manage all aspects of hotel operations, including front desk, housekeeping, and maintenance departments.
- Develop and implement strategies to enhance guest satisfaction and improve service quality.
- Oversee budgeting and financial management to ensure profitability while maintaining high standards of service.
- Foster a positive work environment through effective human resources practices, including hiring, training, and performance management of staff.
- Handle guest inquiries and complaints with professionalism, ensuring timely resolution to enhance guest relations.
- Maintain knowledge of industry trends and competitor offerings to stay ahead in the market.
- Ensure compliance with health and safety regulations as well as company policies.
- Utilize phone systems effectively for communication with guests and staff.
Experience
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong leadership skills with the ability to motivate and develop a diverse team.
- Excellent phone etiquette and communication skills for effective guest interactions.
- Experience in budgeting and financial analysis within a hotel or resort setting is preferred.
- Bilingual candidates are highly encouraged to apply, as this will enhance guest relations in our diverse environment.
- Familiarity with hotel management software is advantageous but not required.
Join our team as we strive to provide an unforgettable experience for our guests while fostering a supportive environment for our employees!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Elko, NV 89801: Relocate before starting work (Required)
Work Location: In person