What are the responsibilities and job description for the Hotel Night Auditor position at Quality Inn and Suites?
Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a vital role in ensuring the smooth operation of our hotel during the overnight hours. This is an excellent opportunity for someone with a passion for hospitality and guest services.
Responsibilities:
- Perform night audit procedures to ensure the accuracy of financial transactions and reports
- Verify the accuracy of guest accounts by reconciling charges and payments
- Handle guest check-ins and check-outs during the overnight shift
- Provide exceptional customer service to guests, addressing any inquiries or concerns
- Assist with managing reservations and room assignments
- Maintain the cleanliness and organization of the front desk area
- Operate phone systems and handle incoming calls with professionalism and courtesy
- Collaborate with other hotel staff to ensure a seamless guest experience
- Adhere to all hotel policies and procedures, including security protocols
Requirements:
- Previous experience in guest relations or hotel management preferred
- skills (English/Spanish) are a plus
- Strong customer service skills with a friendly and approachable demeanor
- Knowledge of front desk operations and phone etiquette
- Ability to handle cash transactions accurately and efficiently
- Excellent communication skills, both verbal and written
- Detail-oriented with strong organizational skills
- Ability to work independently and prioritize tasks effectively
- Flexibility to work overnight shifts, including weekends and holidays
Note: All positions at our hotel are paid positions. We value our employees' contributions and offer competitive compensation packages.
If you are passionate about hospitality, have excellent customer service skills, and thrive in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Night Auditor!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $15 - $16
