What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Quality Inn and Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is crucial in creating a welcoming environment for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent communication skills, a strong background in hospitality, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will play a key role in delivering exceptional guest services and maintaining high standards of hospitality.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Maintain organized front desk operations, including managing phone systems and reservation software.
- Collaborate with housekeeping and maintenance departments to ensure guest satisfaction.
- Process payments and maintain accurate records of transactions.
- Assist with administrative tasks as needed to support hotel management.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong knowledge of hotel management practices and customer service principles.
- Proficiency in phone etiquette and handling phone systems effectively.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent interpersonal skills to foster positive guest relations and teamwork within the hotel staff.
- Ability to remain calm under pressure while managing multiple tasks in a fast-paced environment.
Join our team as a Front Desk Agent where your contributions will be valued, and your commitment to guest satisfaction will shine!
Job Type: Full-time
Pay: $16.86 - $17.58 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Food provided
- Free parking
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Monday to Friday
- Overnight shift
- Weekends as needed
Shift availability:
- Overnight Shift (Required)
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Columbus, NE 68601 (Required)
Ability to Relocate:
- Columbus, NE 68601: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
