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Night Auditor/Front Desk Clerk

Quality Inn and Suites
Columbus, NE Full Time
POSTED ON 2/6/2025
AVAILABLE BEFORE 4/6/2025

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is crucial in creating a welcoming environment for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent communication skills, a strong background in hospitality, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will play a key role in delivering exceptional guest services and maintaining high standards of hospitality.

Responsibilities

  • Greet and welcome guests upon arrival with a warm and friendly demeanor.
  • Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  • Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
  • Maintain organized front desk operations, including managing phone systems and reservation software.
  • Collaborate with housekeeping and maintenance departments to ensure guest satisfaction.
  • Process payments and maintain accurate records of transactions.
  • Assist with administrative tasks as needed to support hotel management.

Experience

  • Previous experience in a front desk or guest services role within the hospitality industry is preferred.
  • Strong knowledge of hotel management practices and customer service principles.
  • Proficiency in phone etiquette and handling phone systems effectively.
  • Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
  • Excellent interpersonal skills to foster positive guest relations and teamwork within the hotel staff.
  • Ability to remain calm under pressure while managing multiple tasks in a fast-paced environment.

Join our team as a Front Desk Agent where your contributions will be valued, and your commitment to guest satisfaction will shine!

Job Type: Full-time

Pay: $16.86 - $17.58 per hour

Expected hours: 40 per week

Benefits:

  • Employee discount
  • Food provided
  • Free parking
  • Paid time off
  • Parental leave

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overnight shift
  • Weekends as needed

Shift availability:

  • Overnight Shift (Required)
  • Night Shift (Preferred)
  • Day Shift (Preferred)

Ability to Commute:

  • Columbus, NE 68601 (Required)

Ability to Relocate:

  • Columbus, NE 68601: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18

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