What are the responsibilities and job description for the Night Auditor position at Quality Inn and Suites?
```Duties```
As a Night Auditor, you will be responsible for ensuring the smooth operation of the hotel during the overnight hours. Your duties will include:
- Conducting the night audit process to reconcile daily transactions and prepare reports for management
- Checking guests in and out of the hotel, providing exceptional customer service
- Handling guest inquiries, requests, and complaints in a professional and timely manner
- Assisting with guest services, such as making reservations, providing directions, and recommending local attractions
- Monitoring security cameras and maintaining a safe and secure environment for guests and staff
- Performing various administrative tasks, including data entry, filing, and record keeping
```Requirements```
To be successful in this role, you should possess the following qualifications:
- Previous experience working at the front desk of a hotel or in a similar customer service role
- Multilingual skills are a plus, as you may interact with guests from different countries and backgrounds
- Familiarity with phone systems and hotel management software is preferred
- Knowledge of night audit procedures is highly desirable
- Excellent customer service skills with a friendly and professional demeanor
- Strong phone etiquette and communication skills
- Ability to handle difficult situations with patience and diplomacy
- Strong attention to detail and organizational skills
If you are a self-motivated individual who enjoys working independently during the overnight hours, we would love to hear from you. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests.
Job Type: Part-time
Pay: $15.50 - $16.00 per hour
Expected hours: 16 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Overnight shift
Work Location: In person
Salary : $16 - $16
