What are the responsibilities and job description for the Night Auditor position at Quality Inn and Suites?
*Job Summary* We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, conducting night audits, and providing exceptional customer service to guests. The ideal candidate will possess strong communication skills, a background in hospitality management, and a commitment to guest relations. *Responsibilities* - Perform nightly audits of financial transactions and ensure accuracy in reporting. - Manage front desk operations, including check-ins and check-outs. - Address guest inquiries and resolve any issues that arise during the night shift. - Maintain accurate records of room availability and reservations. - Provide excellent customer service by assisting guests with their needs and requests. - Operate phone systems effectively to handle incoming calls and messages. - Collaborate with other hotel departments to ensure a seamless guest experience. - Prepare reports for management regarding occupancy rates, revenue, and guest feedback. *Qualifications* - Previous experience in front desk operations or as a Night Auditor in a hotel or resort setting is preferred. - Strong customer service skills with the ability to engage positively with guests. - Multilingual abilities are a plus, enhancing communication with diverse clientele. - Knowledge of hospitality management principles is beneficial. - Familiarity with hotel management software and phone systems is advantageous. - Ability to work independently during night shifts while maintaining attention to detail. - Excellent problem-solving skills and a proactive approach to guest relations. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel during overnight hours.
Job Type: Full-time
Pay: $14.68 - $15.03 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
Shift availability:
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15 - $15
