What are the responsibilities and job description for the Front Desk Associate position at Quality Inn Center City?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience. This role requires strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment.
Duties
- Welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Utilize phone systems to manage reservations and provide information regarding hotel services.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist in managing front desk operations, including cash handling and billing procedures.
- Promote hotel amenities and services to enhance the guest experience.
- Ensure compliance with hotel policies and procedures.
Experience
- Previous experience in hospitality management or front desk operations is preferred.
- Strong background in customer service with a focus on guest services.
- Bilingual candidates are highly desirable to cater to diverse clientele.
- Familiarity with hotel management software and phone systems is an advantage.
- A positive attitude, excellent communication skills, and the ability to work well under pressure are essential.
- Experience in resort environments is a plus.
Join us as we strive to create unforgettable experiences for our guests through outstanding service!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Philadelphia, PA 19107 (Required)
Ability to Relocate:
- Philadelphia, PA 19107: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14