3P-11P Front Desk Clerk - Thursday, Friday, Saturday and Sunday

Hotel Desk Clerk to provide a presence at all times in front office. Reliable for guests to check-in, check-out, extend their stay or communicate any requests, questions, and concerns. Also is the communication link between housekeeping staff, maintenance, and management.

The successful candidate will be a quick learner with a warm demeanor and friendly attitude, be team orientated, and a good problem solver with the ability to think outside the box. Must be able to work weekends and holidays

Responsibilities and Duties

• Maintain a professional and friendly demeanor at all times

• Must be able to communicate effectively both orally and in writing; in an attentive, courteous and service oriented manner

• Must be able to multitask

• Maintain regular attendance, schedules may vary as required according to hotel needs

• Maintain high standards of personal appearance and grooming

• Must be able to show initiative, including anticipating guest or operational needs

• Register all guests in the proper manner, ensure all reasonable requests are met, and proper credit is obtained

• Remain updated on all rates, packages, room types and changes by season

> * Maintain knowledge of all hotel facilities

• Answer telephones promptly, using proper telephone etiquette

• Post charges to guest accounts as deemed necessary

• Maintain a neat, clean, well-organized work area and ensure all safety rules and regulations are being followed

• Maintain a cash bank at the contracted amount at all times

• Properly balance shift work in a timely and correct manner

• Must be able to act with diplomacy and use good judgment when dealing with various guests/situations

• Learn rates, packages, locations and features of all rooms, and computer functions

• Perform other duties as required by management

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person

Salary : $13