What are the responsibilities and job description for the Front Desk Manager position at Quality Inn Colchester Burlington?
The role of a Front Desk Manager is pivotal in the hospitality industry, acting as the heartbeat of hotel operations.
With the responsibility of ensuring that every guest's experience starts on a high note, you will be the orchestrator of a seamless and inviting welcome.
Your expertise in managing the intricate details of front desk operations, from the essential check-in and check-out processes to addressing guest inquiries with finesse, will set the tone for the entire stay.
Your leadership will be instrumental in training and guiding the front desk team to excel in customer service, making every interaction count.
Your problem-solving skills will shine as you swiftly handle guest issues, ensuring their concerns are met with understanding and resolved with efficiency.
The accuracy with which you maintain room availability and guest accounts will be the cornerstone of operational success.
Your coordination with other departments will ensure that guest needs are not just met but anticipated, providing a seamless experience.
Your background, rich with experience in front desk or guest services roles, will be complemented by your proficiency in hotel management systems like Choice Advantage.
Your communication skills, honed to perfection, will resonate through every phone call, embodying the essence of hospitality.
Your ability to maintain professionalism while managing guest relations will be your superpower, and if you have experience with night audit procedures, it's the cherry on top of an already impressive skill set.
As a Front Desk Manager, you are not just a part of the hospitality experience; you are the maker of first impressions, the provider of comfort, and the face of a memorable stay.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Phone etiquette: 1 year (Required)
- Night audit: 1 year (Required)
Work Location: In person
Salary : $20