Front Desk Manager

Job Title: Front Desk Supervisor/Manager

Reports to: Hotel Manager/Supervisor/AGM/GM

Job Duties include but are not limited to:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals regarding customer service, employee training and brand recognition.
• Schedule Front Desk associates keeping hours in budget and overtime under control via manpower reporting.
• Supervise daily shift process ensuring all team members adhere to our standard operating procedures.
• Verify all Front office associates are in uniform and name tag is present.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
• Supervise the efficient operations of the Front Desk including check in/out procedures as well as familiar with all three working shifts to include proficiency with the Night Audit shift.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
• Ensure that all brand quality standards and requirements are completed daily.
• Ensure Security for the hotel’s customers, employees, and property assets.
• Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property.

Job Requirements:

• Minimal 1 year hotel experience is required.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
• Must be available to work any shift ,weekends and holidays(especially long weekends).

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Every weekend
• Morning shift
• Night shift
• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Hotel Front Desk Manager: 1 year (Required)
• Hotel: 1 year (Required)

Language:

• English (Required)

Location:

• Havelock, NC 28532 (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Havelock, NC 28532 (Required)

Work Location: In person

Salary : $10 - $15