What are the responsibilities and job description for the Front Desk Manager on Duty position at Quality inn on the strip branson?
Overview
The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk and overall guest experience at our establishment. This position requires a dedicated individual with strong leadership skills and a passion for hospitality. The Front Desk Manager will oversee the front desk team, manage guest relations, and ensure that all guests receive exceptional service throughout their stay.
Duties
- Supervise and train front desk staff to deliver high-quality guest services.
- Manage daily operations of the front desk, including check-in and check-out processes.
- Handle guest inquiries, complaints, and requests in a professional manner.
- Conduct night audits to ensure accurate financial reporting and resolve discrepancies.
- Maintain an organized and efficient front desk area.
- Collaborate with other departments to enhance the overall guest experience.
- Monitor room availability and assist with reservations as needed.
- Ensure compliance with hotel policies and procedures.
Skills
- Strong phone etiquette to handle guest calls effectively.
- Multilingual or bilingual abilities are a plus for enhancing communication with diverse guests.
- Proven experience in guest relations to foster positive interactions.
- Knowledge of night audit procedures is beneficial for managing end-of-day operations.
- Previous experience in hotel management or hospitality is preferred.
- Excellent interpersonal skills to build rapport with guests and staff alike.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Familiarity with hospitality management software is advantageous.
Join our team as a Front Desk Manager and contribute to creating memorable experiences for our guests while leading a dynamic team in the hospitality industry.
Job Types: Full-time, Seasonal
Pay: $16.00 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Rotating weekends
Ability to Commute:
- Branson, MO 65616 (Required)
Ability to Relocate:
- Branson, MO 65616: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18