What are the responsibilities and job description for the Front Desk position at Quality Inn Oneonta Cooperstown Area?
Counts and verifies the cash drawer at the beginning of shift and cashes out and balances at the end of shift.
- Responds to guest requests and complaints quickly, efficiently, effectively, and pleasantly; directing them to the appropriate manager if necessary.
- Acts as switchboard operator by answering, transferring calls to appropriate office or guest room extensions, takes accurate and complete messages as needed.
- Sells guestrooms using the property management system as well as processing any changes or cancellations as needed.
- Responsible for processing advanced payments as needed.
- Is aware of daily, weekly occupancy at all times.
- Posts charges to folios – restaurant, phone, fax, laundry, etc, as soon as they are received.
- Gives accurate information and directions about the local area.
- Performs Pit Check at least once during the shift to determine the accuracy of information.
- Complete special assignments as requested by supervisor.
- Completes and signs off on shift log..
- Knowledgeable on the Hotel and surrounding area.
- Processes information to guests and other departments.
Job Type: Full-time
Pay: From $16.00 per hour
Schedule:
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $16
