Front Desk Agent - Night Audit

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.Compensation:

$13 - $15 hourly

Responsibilities:

• Welcome guests warmly, determine their needs, and manage the registration process.
• Balance cash at the end of each shift and generate reports for the next shift.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Take reservations over the telephone, through emails and in person, including groups

Qualifications:

• Proven customer service experience with a strong guest-focused mentality
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Company

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owne