Hotel Front Desk: Part Time, Full Time

Job description

We are currently recruiting for the Front Desk position . If you believe you have a great personality, please JOIN us!

Application is available at the hotel front desk 120 College St SE, Lacey, WA 98503

The Quality Inn & Suites, Lacey-Olympia is looking for a professional, energetic Front Desk Agent. Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care, which in turn will directly strengthen the reputation of the hotel.

General Description

Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. The Front Desk Agent position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates.

Job Responsibilities

• Maintains an inventory of reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and

procedures. Able to properly secure guest information.

• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Job Types: Full-time, Part-time

Pay: From $16.66 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Ability to Commute:

• Lacey, WA 98503 (Required)

Work Location: In person

Salary : $17