What are the responsibilities and job description for the Hotel Night Auditor/Front Desk - Experience Required position at Quality Inn Vineland?
Join Our Team as a Front Desk Agent / Night Auditor - Experience Required!
Are you a reliable, customer-focused individual with a passion for providing excellent service? We're looking for an experienced Front Desk Agent / Night Auditor to join our team and help ensure smooth, efficient operations during the overnight shift. If you're ready to take on a key role at our hotel, we’d love to hear from you!
Position Highlights:
- Competitive Pay with potential for growth
- Overnight shifts with a flexible schedule (3 nights per week)
- Friendly, supportive team working in a collaborative environment
What You’ll Do:
- Check-in and check-out guests with a confident, friendly, and professional demeanor
- Respond promptly to guests’ needs, ensuring that each guest feels valued and attended to, no matter the hour
- Handle reservations, inquiries, and guest requests efficiently, always with accuracy and care
- Provide top-notch phone service by answering calls promptly and offering complete, accurate information
- Ensure that all cashiering and credit card procedures are followed correctly, including verification of guest charges and processing payments
- Balance your shift bank with attention to detail, verifying all transactions are accurate and secure
- Keep the front desk and lobby area clean, organized, and welcoming for guests at all times
- Maintain a positive, professional atmosphere, even during busy times or late-night shifts
- Stay familiar with hotel amenities, services, and emergency procedures to assist guests as needed
- Communicate guest messages and wake-up call requests in a clear and accurate manner
- Collaborate with other team members to ensure a smooth shift transition
What We’re Looking For:
- At least 12 months of experience in a hotel front desk role
- Dependable and able to work overnight shifts, weekends, and holidays
- Ability to multitask and handle multiple responsibilities with precision and efficiency
- Strong communication skills—both written and verbal—allowing you to connect with a diverse range of guests and colleagues
- Comfortable working with Microsoft programs and other office equipment
- Detail-oriented with good mathematical skills for handling transactions
- Solid problem-solving abilities and the ability to think on your feet
- A positive attitude and a genuine desire to deliver great customer service
- Bi-lingual in Spanish is a plus!
If you thrive in a fast-paced environment, love helping people, and want to be part of a close-knit team, we want to meet you!
Ready to join us? Apply today!
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $16