What are the responsibilities and job description for the Front Desk Clerk/Housekeeper position at quality inn Washigton?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage front desk operations efficiently. This role is crucial in ensuring that each guest feels welcomed and valued from the moment they arrive until their departure.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a warm and welcoming atmosphere.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Conduct night audits as required, ensuring accuracy in financial transactions and reports.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Promote hotel services and upsell additional offerings to enhance the guest experience.
Requirements
- Previous experience in a hotel or resort environment preferred.
- Strong background in guest services with a focus on customer satisfaction.
- Familiarity with hotel management systems is a plus.
- Excellent communication skills; bilingual candidates are encouraged to apply.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail.
- A friendly demeanor with a professional appearance.
- Knowledge of hospitality management principles is advantageous.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $7.25 - $10.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Ability to Commute:
- Washington, GA 30673 (Required)
Ability to Relocate:
- Washington, GA 30673: Relocate before starting work (Required)
Work Location: In person
Salary : $7 - $10