What are the responsibilities and job description for the NCSC- Team Lead- Remote position at Quality Innovation, Inc.?
Job Requisition: Team Lead
We are seeking Team Lead to oversee daily operations, assign work, and serve as the primary point of contact with the Contracting Officer’s Representative (COR). The ideal candidate will have strong leadership abilities, working knowledge of Automatic Call Distribution (ACD) phone systems, and the skill set of a Customer Service/Logistical Support Specialist.
Responsibilities:
- Supervise and assign tasks to team members to ensure efficient operations.
- Serve as the primary liaison with the COR, addressing operational needs and ensuring compliance with contract requirements.
- Leverage knowledge of ACD phone systems to monitor and optimize call center performance.
- Support customer service functions, including issue resolution and escalations.
- Document and report operational activities, providing updates to management as needed.
Qualifications:
- Minimum Education: Associate degree.
- Experience: At least 1 year of leadership experience; 3 years in a customer service/logistics environment preferred.
- Proficient in written and verbal communication.
- Skilled in office software, including spreadsheets and word processing.
- Ability to lead a team in a high-stress, fast-paced environment.
- The position requires flexibility to work during the facility's operating hours
Hours of Operation:
- Sunday: 8 PM CST to Monday: 12 AM CST.
- Monday through Thursday: 24 hours daily.
- Friday: 12 AM CST to 8:30 PM CST.
Join our team to deliver exceptional customer experiences in a supportive and collaborative environment.
Quality Innovation, Inc. is an Equal Opportunity Employer and as such abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, gender identity or sexual orientation.
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