What are the responsibilities and job description for the Administrative/ Customer Service Assistant position at Quality Lab Accessories?
Job Summary
We are seeking a dedicated and customer-focused Administrative/Customer Service Assistant who will support and report directly to the International Sales Account Manager. The ideal candidate will be responsible for entering customer orders from initial processing and ensuring successful on-time delivery at the desired destination.
Key Responsibilities
- Provide world-class customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Update the International Account Manager if there are issues with any order or project.
- Respond promptly to customer emails, messages, and calls, ensuring timely resolution of all customer issues.
- Enter customer data and update records accurately to ensure seamless communication.
- Develop and maintain positive relationships with clients to increase customer loyalty and retention.
- Collaborate with internal teams to resolve complex customer issues.
- Meet or exceed customer service targets, ensuring high levels of customer satisfaction.
Requirements
- Minimum 3 years experience in B2B customer service.
- Prior experience in managing customer relationships.
- Positive team player with a