What are the responsibilities and job description for the Service Delivery Coordinator position at Quality Logistics Systems, Inc.?
Job Summary:
We are seeking an experienced customer service representative to join our team at Quality Logistics Systems, Inc.
About the Role:
- Deliver exceptional customer service to internal and external customers
- Participate in conference calls to resolve customer service issues
- Monitor shipments to ensure timely delivery
- Collaborate with the Logistics division to ensure efficient operations
Key Responsibilities:
- Answer customer inquiries via phone, email, and chat
- Resolve customer complaints in a timely and professional manner
- Escalate complex issues to senior management as needed
Requirements:
- High school diploma or equivalent required
- Minimum 2 years of customer service experience
- Basic computer skills and MS office knowledge
What We Offer:
- A dynamic work environment with opportunities for growth and development
- A competitive compensation package
