What are the responsibilities and job description for the Customer Service Representative position at Quality Marble, Inc.?
Overview
We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service/Warranty Specialist. In this role, you will serve as a key point of contact for customers, providing exceptional service and support related to product warranties, repairs, and general inquiries. Your goal will be to ensure customer satisfaction through efficient problem-solving and proactive communication.
Key Responsibilities:
- Provide timely and professional responses to customer inquiries via phone, email, or chat.
- Manage warranty claims, verifying eligibility, and processing replacements or repairs.
- Collaborate with internal teams, such as technical support or logistics, to resolve customer issues.
- Maintain accurate records of customer interactions, claims, and resolutions in the company’s system.
- Educate customers on product features, warranty policies, and troubleshooting techniques.
- Identify and escalate complex issues to the appropriate department or leadership.
- Continuously seek ways to improve customer satisfaction and streamline processes.
Requirements:
- Previous experience in customer service, warranty support, or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities with a customer-first attitude.
- Proficiency in using Microsoft Office.
- Ability to multitask and manage time effectively in a fast-paced environment.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Supportive team environment that values innovation and customer satisfaction.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $19
