What are the responsibilities and job description for the Technical Sales Engineer position at Quality Power Solutions?
About Us
Since 2002, Quality Power Solutions (QPS) has provided end-to-end mission critical power solutions, including expert design, installation and maintenance of UPS systems and generators. QPS works with clients nationwide, and we maintain our Midwestern values by focusing on service, delivery, consistent performance, and the education of our customers on the many aspects of critical power. Our goal is being our customers trusted experts, so they don’t have to worry about critical power and can focus on what they do best. QPS keeps backup power systems running smoothly, so business can power forward.
Role Overview
We are looking for a Technical Sales Specialist to provide technical sales and engineering support for new and existing clients, with a strong emphasis on a customer service-oriented approach.
This position interfaces with our Account Management, Service Team, Vendors and Customers to gather and exchange information. Given the nature of this role, we are focused on an individual with strong integrity, ability to interface with a variety of customer personalities and able to interpret and relay technical data in an easy-to-understand format.
Duties include:
- Monitoring quote request queue for new technical sales opportunities
- Interfacing with customers, engineering teams, vendors and internal QPS resources to create solution-based quotes for UPS systems, Generators, DC Plants, and a variety of other critical power installations.
- Responsible for creation of quote documents, technical submittals and other customer facing documentation for technical sales.
- Responsible for interfacing with internal stakeholders to ensure project handoffs, successful project deliverables.
- Coordinate and moderate planning meetings, site walks and other internal or external project-based meetings as required.
- Onsite walks to gather technical information, interface with customers, engineers, vendors is required periodically.
- Partnering with members of the Management team on accomplishing special team projects.
- Providing stellar service to our internal staff by being responsive, timely, and accurate in all communications, handle all quote requests, customer facing materials and correspondence in a professional manner.
- Perform other duties as assigned
Academic and Professional Qualifications
- Background or degree in technical field preferred
- Proficient in Microsoft Office Suite, specifically Excel, Word, Outlook, Teams
- Able to quickly learn and use additional software as needed
- Experience working with a team, exposure to scheduling and logistics of a variety of items, preferably in a professional service or technical industry
Required Abilities and/or Skills
- Strong communication skills, both written and verbal
- Be detail-oriented and highly organized
- Be able to prioritize, multi-task, and work independently
- Be client focused, and work with a sense of pride and urgency
- Be ambitious and adaptable to change
- Comfortable in an office environment and team setting
- Have strong technical aptitude or understanding
Physical Demands
- Ability to communicate in an active office environment.
- Ability to efficiently operate all job-related office equipment (telephone, computer, calculator, fax, copier, etc.).
- Ability to communicate via telephone.
- Ability to read and view computer screen.
Future Growth Potential
Employees who are successful in their role may grow into other roles within the organization over time. Success equates to those who can be a leader in their area in the following ways:
- Work to mentor and provide ongoing support of peers – be someone who seeks out mentorship opportunities, shares knowledge and generally works to bring up others around him/her.
- Be someone who exemplifies consistently strong work ethic and positive attitude towards work, company, peers.