Printing CSR - Project Manager

Job Summary
We are seeking a dedicated and detail-oriented CSR/Pring Project Manager to work with customers on custom offset and digital print orders - from order placement, manufacturing, final delivery and invoicing.

Qualifications:

• Experience in the Printing Industry
• Ability to set and exceed customer expectations
• Proactive, doesn’t wait for answers. Takes action.
• Follows up and takes ownership of their work.
• Communicates well and in a professional manner
• Able to work on several projects without missing details
• Adept with using a computer and experience in the Microsoft’s Office suite
• Self-starter
• Attention to detail and deadlines
• Problem solver, with the ability to think and move quickly without sacrificing details

Responsibilities

• Provide outstanding customer service through verbal and email communication
• Maintain existing customer relationships and work to create new customer relationships
• See jobs through from estimate request, order, production and shipping/delivery
• Prepare and process quotes, orders, and shipping arrangements
• Communicate fully with internal and external customers and follow-up promptly with quotes, requests, orders, changes and other tasks
• Works with all stakeholders such as sales representatives, administrative staff, production staff, suppliers and customers on orders - including technical specifications, and deadlines
• Consult and advise customers on best strategies to achieve their desired outcomes
• Enter 100% accurate information on job tickets and purchase orders
• Knows the status of the jobs they manage
• Foresees scheduling for projects – i.e., send mailing lists before going to mail house, reach out to vendors about jobs coming their way.
• Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
• Troubleshoot customer complaints, and ensure appropriate changes were made to resolve customers' problems.
• Manage vendors and follow up to ensure timelines
• *The company may add or change duties at any time.

Skills

• Excellent verbal and written communication
• Service orientation
• Critical thinking
• Active listening

Join our team as a Print Manager where you can make an impact by delivering outstanding print solutions for an outstanding and trusted Seattle company!

Job Type: Full-time

Pay: $47,840.00 - $54,080.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Printing industry: 3 years (Preferred)
• Project Management: 1 year (Preferred)

Ability to Commute:

• Seattle, WA 98108 (Preferred)

Work Location: In person

Salary : $47,840 - $54,080