What are the responsibilities and job description for the Propane Service Representative position at Quality Propane?
About Us
At Quality Propane, we're a rapidly growing company with deep roots in retail and commercial propane sales, operations, and finance. We provide safe and reliable propane service to residential, commercial, industrial, and agricultural customers across the country.
Our Services
- We serve over 200,000 customers in 19 states, covering rural areas and major metropolitan regions.
- Our team works closely with internal teams to coordinate efficient propane deliveries and resolve customer concerns.
Responsibilities
- Serve as the primary point of contact for customer inquiries, orders, and service requests via phone, email, or chat.
- Provide accurate and timely information regarding propane services, pricing, delivery schedules, and account status.
- Assist customers with placing orders, scheduling deliveries, and resolving any delivery or billing issues.
- Maintain customer records, ensuring accurate and up-to-date information is captured in the system.
- Promote and upsell additional propane products or services to customers as appropriate.
- Handle customer complaints or escalations with empathy and find satisfactory resolutions.
- Buid strong customer relationships and ensure customer satisfaction through exceptional service.
Requirements
- High school diploma or general education degree (GED).
- Able to multi-task well and prioritize workload.
- Able to exercise progressive decision-making.
- Strong knowledge of Microsoft Office.
- Ability to work and exceed in a time-sensitive environment.
- Ability to work effectively in a team environment.
