What are the responsibilities and job description for the Claim Specialist position at Quality Services Moving?
Job Description
Growing, veteran-owned and multi-state relocation service provider headquartered in Lorton, VA with companies also in Louisville, KY and West Hartford, CT seeks professional Claims Specialist to process household goods claims resulting from domestic and international moves. Primary duties for our Claims Specialist role include, but are not limited to, the following:
Answers inbound calls and provides customers with information and forms for filing a claim
Receives, researches, processes, and responds to household goods claims in a timely manner
Communicates with customers, both verbally and in writing, regarding the status of their claim
Creates, updates, files, and maintains claims-related records
Coordinates with other departments and updates systems concerning claim settlements
Analyzes and reports on claims-related data to improve crew performance, the customer experience, and reduce claims-related expenses
Identifies vendors to provide inspections or repairs and schedules appointments with them and the customers as needed
Ensure claims are appropriately processed and adjudicated within established guidelines and timeframes
Provides other clerical and administrative support to staff as necessary
REQUIREMENTS:
1 years of Property Claims, Household Goods Claims, Transportation Claims, or similar dispute resolution experience
Thorough investigative skills with a keen attention to detail
Excellent verbal and written communication skills
A positive, service-oriented attitude with an urgency to complete tasks and provide a high level of customer satisfaction
Exceptional Organizational Skills And Follow Through Abilities
The ability to work quickly without sacrificing work quality and meet established deadlines
Computer literate and financially savvy
Minimum 2 years of experience with the same employer demonstrating the above
Valid driver’s license with reliable transportation to/from work daily at our location in Lorton, VA
Business-casual work environment
Competitive compensation package
Benefits (including, but not limited to, health/dental insurance, 401(k) with employer matching, and tuition reimbursement)
Professional development
Promotional opportunities for motivated individuals
The ideal candidate will have exceptional customer service skills and work quickly and efficiently in a fast-paced environment. If you are a strong team player who can function independently, has a great work ethic, and you possess a willingness to grow your career, then APPLY TODAY! Our dedicated team of relocation professionals continually strives to achieve more out of life and we are looking for like-minded individuals who do the same. We offer a diverse professional work environment where variety, individual drive, and team collaboration promote positivity, personal accountability, and organizational growth. Your contributions to the team have a direct impact on the bottom line and ultimately influence how quickly you advance and increase your earnings. If you possess a desire to be promoted beyond the Claims Specialist role and ultimately demonstrate the effort necessary to do so, then WE WANT YOU!
E.O.E.
Company Description
Quality Services Moving is a premier moving, hauling, and storage provider to residential customers, corporate accounts, transitioning service members, and government agencies. Our commitment to quality, training, and integrity remains our top priority. As a veteran-owned organization, we employ a performance-based , growth-oriented, and mission-focused culture dedicated to maintaining the highest standards for everyone's mutual benefit. Since we strive to promote from within as often as possible then get your career moving and APPLY TODAY!
Quality Services Moving is a premier moving, hauling, and storage provider to residential customers, corporate accounts, transitioning service members, and government agencies. Our commitment to quality, training, and integrity remains our top priority. As a veteran-owned organization, we employ a performance-based , growth-oriented, and mission-focused culture dedicated to maintaining the highest standards for everyone's mutual benefit. Since we strive to promote from within as often as possible then get your career moving and APPLY TODAY!
Growing, veteran-owned and multi-state relocation service provider headquartered in Lorton, VA with companies also in Louisville, KY and West Hartford, CT seeks professional Claims Specialist to process household goods claims resulting from domestic and international moves. Primary duties for our Claims Specialist role include, but are not limited to, the following:
Answers inbound calls and provides customers with information and forms for filing a claim
Receives, researches, processes, and responds to household goods claims in a timely manner
Communicates with customers, both verbally and in writing, regarding the status of their claim
Creates, updates, files, and maintains claims-related records
Coordinates with other departments and updates systems concerning claim settlements
Analyzes and reports on claims-related data to improve crew performance, the customer experience, and reduce claims-related expenses
Identifies vendors to provide inspections or repairs and schedules appointments with them and the customers as needed
Ensure claims are appropriately processed and adjudicated within established guidelines and timeframes
Provides other clerical and administrative support to staff as necessary
REQUIREMENTS:
1 years of Property Claims, Household Goods Claims, Transportation Claims, or similar dispute resolution experience
Thorough investigative skills with a keen attention to detail
Excellent verbal and written communication skills
A positive, service-oriented attitude with an urgency to complete tasks and provide a high level of customer satisfaction
Exceptional Organizational Skills And Follow Through Abilities
The ability to work quickly without sacrificing work quality and meet established deadlines
Computer literate and financially savvy
Minimum 2 years of experience with the same employer demonstrating the above
Valid driver’s license with reliable transportation to/from work daily at our location in Lorton, VA
- Knowledge of, or experience in, property and casualty insurance, household goods industry, and/or transportation industry is preferred!*
Business-casual work environment
Competitive compensation package
Benefits (including, but not limited to, health/dental insurance, 401(k) with employer matching, and tuition reimbursement)
Professional development
Promotional opportunities for motivated individuals
The ideal candidate will have exceptional customer service skills and work quickly and efficiently in a fast-paced environment. If you are a strong team player who can function independently, has a great work ethic, and you possess a willingness to grow your career, then APPLY TODAY! Our dedicated team of relocation professionals continually strives to achieve more out of life and we are looking for like-minded individuals who do the same. We offer a diverse professional work environment where variety, individual drive, and team collaboration promote positivity, personal accountability, and organizational growth. Your contributions to the team have a direct impact on the bottom line and ultimately influence how quickly you advance and increase your earnings. If you possess a desire to be promoted beyond the Claims Specialist role and ultimately demonstrate the effort necessary to do so, then WE WANT YOU!
E.O.E.
Company Description
Quality Services Moving is a premier moving, hauling, and storage provider to residential customers, corporate accounts, transitioning service members, and government agencies. Our commitment to quality, training, and integrity remains our top priority. As a veteran-owned organization, we employ a performance-based , growth-oriented, and mission-focused culture dedicated to maintaining the highest standards for everyone's mutual benefit. Since we strive to promote from within as often as possible then get your career moving and APPLY TODAY!
Quality Services Moving is a premier moving, hauling, and storage provider to residential customers, corporate accounts, transitioning service members, and government agencies. Our commitment to quality, training, and integrity remains our top priority. As a veteran-owned organization, we employ a performance-based , growth-oriented, and mission-focused culture dedicated to maintaining the highest standards for everyone's mutual benefit. Since we strive to promote from within as often as possible then get your career moving and APPLY TODAY!
