What are the responsibilities and job description for the Office Assistant/Customer Service position at Quality Stones, INC.?
Overview
We are seeking a dedicated and enthusiastic Office Assistant with a strong background in Customer Service to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, be organized, and have a passion for helping others. If you thrive in a team environment and enjoy interacting with customers, we want to hear from you.
Duties
- Respond to customer inquiries via phone, email, and in person in a professional manner.
- Maintain accurate records of customer interactions and transactions through data entry.
- Assist customers with product information, order processing, and troubleshooting issues.
- Manage calendars and schedule appointments effectively.
- Proofread documents and communications for accuracy before sending out.
- Collaborate with team members to improve service delivery and resolve customer concerns.
Qualifications
- Excellent organizational skills with the ability to multitask effectively.
- Proficient computer literacy, including familiarity with google sheets.
- Strong proofreading abilities to ensure clear communication.
- A proactive attitude towards problem-solving and customer satisfaction is essential.
- Ability to work independently as well as part of a team in a dynamic environment.
Join us in delivering outstanding customer service while growing your skills in a supportive workplace!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $15 - $17
