What are the responsibilities and job description for the Fireplace/Hot Tub Service Advisor position at Quality Stoves & Spas?
We are a family owned and operated company. Looking for people who are servant minded and want to grow. We care about people and pursue that every day. Annual pay reviews with the potential to grow. Looking for individuals who are focused on Safety, Following Directions, Customer Satisfaction, Follow Through, Completing Tasks On Time, and Positive Attitude.
Service Advisor
Reports to: General Manager
Overview of position
The Service Manager at Quality Stoves and Spas should be a position where the main goal and focus is customer service, in field service, problem resolution, and maintaining high morale. Searching out ways to grow and expand our service department.
Job Responsibilities
· Training: Making sure that service techs are trained and up to speed on changing and current service items
· Scheduling: Manage the service schedule, approving vacation days, minimizing OT,
· Strategy: Strategic planning and pursuing new service opportunities.
· Customer Relations: Maintaining high customer service standards and addressing customer complaints promptly, conflict resolution, ensuring customer follow-up.
· Operations: Ensure compliance with local codes and Quality Stoves & Spas standards
· Employee Relations: Maintaining a positive culture while driving accountability
· Expertise: Have a great understanding of everything we sell, inside and out.
· Servant Minded: Work in all facets needed to assist in accomplishing what needs done.
· Reporting: Provide timely and accurate reports as requested.
· Budgeting: Work on developing a budget for equipment needed and any other items needed.
Skills
· Loves People
· Organized
· Superior Leadership Skills
· People Management
· Excellent communication skills
· Goal Oriented
· Teachable
· High stress tolerance
· Conflict Resolution Skills (peacemaker)
· Follow Through
Requirements
· Minimum of 2 years of Service Experience
· Strong mechanical skills
· Management/Supervisory experience (Preferred)
· Experience with strategic planning
Job Type: Full-time
Pay: $58,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $58,000 - $75,000
