Director of Operations

Job Title: Director of Operations

Location: Richmond

FLSA Status: Exempt

Reports To: General Manager

Hours: Office hours 8:00 am – 5:00 pm

Job Summary:

The Director of Operations is responsible for the strategic direction, financial management, and process flow of the yard warehouse, transportation, shipping/receiving, and manufacturing operations. This role provides leadership to managers and supervisors overseeing yard, fleet, and steel plant functions. As a member of the management team, this position works collaboratively to ensure exceptional customer service and operational efficiency.

Duties and Responsibilities:

·    Develop and implement strategic plans to optimize material flow, ensuring timely receipt and delivery to maximize building completions.

·    Oversee production and quality control processes to meet customer service standards.

·    Identify and implement continuous process improvements by resolving problems and analyzing trends.

·    Provide coaching, direction, and leadership to ensure seamless collaboration within the Operations team and the broader company.

·    Manage inventory forecasting, budgeting, and expense control for yard and steel plant operations.

·    Optimize warehouse operations, including product handling, storage, layout design, and equipment utilization.

·    Develop, implement, and enforce Operations policies and procedures to improve efficiency and compliance.

·    Control and minimize overtime and repair/maintenance costs at all locations.

·    Ensure proper facility and equipment maintenance, updating capital expenditure (CapEx) strategies when necessary.

·    Lead and enforce safety initiatives, embedding safety as a daily operational priority.

·    Maintain strong vendor relationships, working collaboratively to resolve supply chain issues.

·    Oversee DOT compliance for company operations.

·    Stay updated on industry best practices and emerging trends through ongoing education and professional development.

Education and Experience:

· Required: Experience in the building trade industry (construction, manufacturing, or related field).

· Preferred: Knowledge of manufacturing processes, building materials, and construction workflows.

· Minimum 5 years of management experience.

· Financial understanding, including budget creation and cost management.

· Strong math, reasoning, and problem-solving skills.

· Excellent verbal and written communication abilities.

· Proven ability to manage and motivate a diverse workforce respectfully.

Knowledge, Abilities, and Skills:

· Ability to execute tasks accurately and efficiently within deadlines.

· Hands-on leadership style, leading by example.

· Strong multitasking and communication skills (both written and verbal).

· Detail-oriented with the ability to work under time constraints.

· Ability to effectively interface with customers, vendors, subcontractors, and internal teams.

· Strong follow-through and accountability skills.

· Proficiency in computer systems, office equipment, and record management.

· Ability to establish and maintain positive relationships with colleagues and external stakeholders.

Physical Requirements:

· Must be able to lift at least 80 lbs.