What are the responsibilities and job description for the Business Analyst Needed position at Quality Support Services?
BUSINESS ANALYST:
Work Schedule:
Monday - Friday, 9:00 AM - 5:00 PM (Can be flexible)
Duties/Responsibilities:
- Ability to collect and analyze data related to financial
systems and customer support. - Ability to articulate issues and remedies to team
members and stakeholders. - Customer service skills and ability to support
taxpayers and other front-end business staff. - Critical thinking and troubleshooting for complex
issues. - Data entry proficiency for financial recordkeeping
and financial record management. - Collaborate with cross-functional teams to provide
insights and recommendations that drive business
decisions. - Works independently to satisfy prioritized tasks and
duties. - Self-starter that can learn and operate unfamiliar
applications and tools as needed to perform duties. - Self-starter that can work and perform duties with
minimal supervision.
Mandatory Skills/Qualifications:
- Bachelor's degree in a relevant field, such as business,
accounting, finance, or similar. - 3 years of experience as a business analyst in a
financial background. - Strong analytical and problem-solving skills with a
keen attention to detail. - Proficient in business tools such as Microsoft Office
products. - Proficient in letter writing, notetaking, and analysis of
laws. - Experience with spreadsheet software like Excel or
Google Sheets. - Excellent written and verbal communication skills
with the ability to present reports and issues to team
members and stakeholders. - Data entry proficiency and fast, accurate skills that
can assist in timely input to support systems
Desired Skills:
- Familiarity with GenTax application.
- 5 years of experience in business environments.
- Proficiency in supporting new systems and
processes. - Previous work in tax administration and taxing
programs. - Experience in administration of taxes including sales
tax, short-term rental tax, alcohol beverage
licensing, and occupational licensing.
Must be computer literate, proficient in Microsoft Suite. Knowledge of QuickBase preferred but not required.
Standard Background Check.
