What are the responsibilities and job description for the Management Analyst II - Portsmouth, NH position at Quality Support?
QSI is seeking a Management Analyst II to provide assistance to our government client located in Portsmouth, NH. The candidate will primarily work at the National Visa Center (NVC) and / or the Kentucky Consular Center (KCC), but may also be assigned to other VO offices. A government manager will provide daily supervision and guidance.
Location
Portsmouth, NH
Level / Salary Range
HR Contact
Subrina Miles
Job Category
Non-Exempt
Security Clearance Required
Secret
Position Type
Full-time
Duties / Requirements / Qualifications
- Review required sample of outgoing FOIA responses to ensure proper coordination with appropriate Department of State offices, complying with FOIA regulations and policies, and ensuring full responsiveness to the requests.
- Review and evaluate the prime contractor's training program for FOIA staff members and provide assessment to USG.
- Identify and document contracting issues and develop contract improvement initiatives.
- Collaborate with the primary contractor and GTMs in the development, implementation and oversight of centralized contract tracking and reporting on all quality assurance activities and findings.
- Assists the government with identifying actual and potential conflicts in contract requirements and provide recommendations for remedy.
- Participate in relevant management meetings and workgroups to support objectives
- Facilitates Quarterly Quality Reviews (QQRs) and other formal quality-related reviews.
- Develops and maintains NVC and KCC procedures for quality assurance, inspection throughout the VSS support contract lifecycle.
- Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with programs throughout the VSS support contract lifecycle.
- Coordinates ongoing internal primary contractor contract evaluations.
- Design, evaluate, approve, and recommend FR operator certification to USG based on quality assurance assessments.
- Conducts quality assurance assessments via on site and desk review processes.
- Establishes risk assessment methodologies and oversees the risk assessment process.
- Establishes Technical Monitoring Plans (TMPs), performs monitoring, and tracks the progress of corrections / issue resolution.
- Provides support and technical assistance to the COR, GTMs and other USG staff with the primary contractor related contracting and procurement responsibilities.
- Reports on the primary contractor contract information and contract lifecycle activities.
- Assists with maintenance of contract COR Working files on the NVC and KCC shared network drive and other assigned functions to assist the COR, A / COR and GTMs. Establishes methodologies to track incoming work and throughput and prepares briefing material to show any changes in inputs and outputs.
- Assists with implementation and maintenance of incentive / disincentive program with prime labor contractor.
- Maintain confidentiality of information and insight obtained while performing job duties. Will require signing and adhering to Non-Disclosure Agreement throughout the VSS support contract lifecycle.
- Other duties as assigned.
Physical Requirements :
Rationale : Most work is conducted within the MAII's cubicle, where they're expected to be able to operate a computer for up to 8 hours per day.
Rationale : We do not have access to tablets or laptops and must often rely on handwritten notes to document meetings and action items
Rationale : We have sit-stand desks, but during meetings we may not have an opportunity to stand
Rationale : Some case file buckets can get this heavy
Education / Experience Required
Salary : $85,000
