What are the responsibilities and job description for the Branch Operations Coordinator position at Quality Talent Group?
Exciting Opportunity: Branch Operations Coordinator
Why Join Our Client?
One of our esteemed clients, a leading financial institution, is offering an incredible opportunity to grow and thrive in your career. Recognized as one of the top workplaces to advance professionally, this company provides a dynamic work environment where you are supported not just at work but in life. With competitive salaries, robust benefits, and a strong commitment to employee well-being, this is a place where you can truly build a fulfilling career. If you’re looking for a company that values authenticity, diversity, and community involvement, this is the perfect opportunity for you!
About the Role:
We are seeking a Branch Operations Coordinator to join our client's expanding team in the Consumer, Small & Business Banking division. This role is ideal for an individual who thrives in a fast-paced environment, enjoys engaging with customers, and has a keen eye for operational excellence.
What You’ll Be Doing:
- Providing an exceptional customer experience by accurately processing and approving teller transactions.
- Educating customers about digital banking solutions and referring them to bankers as needed.
- Ensuring branch operations run smoothly by adhering to policies and minimizing risk.
- Supporting the Branch Manager with scheduling and operational tasks.
- Resolving operational issues related to the teller line while maintaining compliance with company procedures.
- Acting as a key resource for customers and employees, assisting with inquiries and concerns.
- Demonstrating integrity, professionalism, and strong problem-solving skills in daily interactions.
- Encouraging teamwork and fostering a positive work culture within the branch.
What You Bring:
- 2 years of experience in customer service and issue resolution OR a combination of work experience, education, and training.
- Strong communication and problem-solving skills.
- Ability to identify customer needs and recommend appropriate solutions.
- Cash handling experience preferred.
- Experience in risk management, loss prevention, or retail compliance is a plus.
- A proactive and organized approach to tasks in a fast-paced environment.
- Military experience in relevant fields such as personnel benefits management, military recruiting, or human resources is welcomed.
What’s in It for You?
- Competitive compensation and benefits package.
- A collaborative and supportive work environment.
- Opportunities for career growth and development.
- Recognition and rewards for your contributions.
- A strong focus on diversity, inclusion, and employee well-being.
Additional Job Expectations:
- Ability to work a schedule that may include Saturdays.
- This position is not eligible for Visa sponsorship.
If you're ready to take the next step in your career with a company that truly values its employees, apply now! Don’t miss this opportunity to be part of a dynamic team where your growth and success are a priority.
Job Type: Full-time
Pay: $31.00 - $33.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Could you please provide your alternative email address?
Work Location: On the road
Salary : $31 - $33
