What are the responsibilities and job description for the Sales Support Representative position at Quality Theorem?
- Validates if the current part number is accurate
- Validates all quoting requirements, creates quote and sends them to the customer
- Receives PO from customer and validates the accuracy
- Research manufacturer/distributor resource areas (websites/literature etc.) for pricing, technical specification, and compatibility. Leverage Solution Architects as appropriate
- Participates in weekly department and customer status meetings
- Work within defined Service Level Agreements (SLA)
- Work with the manufacturer on pricing, cost, and availability
- Create Product Service Renewal quotes (SurePA)
- Handle inquiries and issues
- Act as the primary internal point of contact for our customers in the absence of Account Managers (AMs)
- Work within various vendor /manufacturers quarter and year-end demands
- Work with Denali AMs to input manufactures' deal registration for customer opportunities
- Conduct effective communication with Denali sales and operations personnel
- Meets with assigned Account Managers to discuss an activity, account history, project forecast, and expectations
- Coordinate with and identify Various vendor / manufactures programs, incentives, and bundles to get the best solution for the customer and provide Denali with increased profitability
- Provide quality service to Denali’s internal and external customers in all assigned tasks, while upholding Denali Values at all times
- Works on multiple complex high-priority projects and provides timely support to deliver within scope, budget, and timelines
- Work cross-functionally with services operations on non-standard quote requirements (i.e. bundling HW/SW quotes and Services pricing)
- Manage intake requirements and program manage large tenders/bids and RFP/RFI/RFQs
- Demonstrates a positive attitude and willingness to assist sales to win opportunities.
Job Types: Full-time, Contract
Pay: $21.40 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Plano, TX 75074 (Preferred)
Work Location: Hybrid remote in Plano, TX 75074
Salary : $21 - $32
