What are the responsibilities and job description for the Call Center Representative/Dispatcher position at Quality Towing and Service Center?
We are seeking a Highly Motivated Dispatcher/Customer Service Representative to join our team!
Must be Flexible - Background checks will be done.
Responsibilities:
- Communicating with tow truck operators to provide instructions on location of vehicles and other pertinent information
- Organizing the dispatch schedule to ensure that all tow trucks are staffed with qualified drivers on time
- Answer all incoming calls in a professional and courteous manner, using proper telephone etiquette
- Dispatch service vehicles to customer locations in an efficient and timely manner
- Maintain updated knowledge of roadways, traffic conditions, and construction projects that may impact service times
- Keep customers updated on estimated arrival times of service vehicles
- Monitor service vehicles via GPS tracking system to ensure they remain on schedule
- Notify customers of any changes in estimated arrival time
- Resolve customer complaints in a prompt and satisfactory manner
- Record all pertinent information from each call into company software
Qualifications:
- Previous experience in Dispatching & customer service, sales, or other related fields
- Positive and professional demeanor
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong Ability to multitask, prioritize, and manage time effectively
- Strong computer skills
- Flexible schedule and availability
Shifts:
8am-4pm
4pm-12am
12am-8am
Full time position/Part Time positions available
Paid training
Paid vacation
Overtime Pay
Bonus Pay
Pay Raises
Health Benefits
Company open 24 hours per day, 7 days per week, 365 days per year
Background Checks done
If you are providing a resume to really, please include your telephone number
Apply in person ONLY at Quality Towing, 1657 Plaza Place, Myrtle Beach, SC 29577'
'
Work Remotely
- No
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $16 - $20