Tow Truck Driver Manager

We are on the lookout for an enthusiastic and experienced Tow Truck Driver Manager to become a vital part of our dynamic team, where you'll play a key role in optimizing our operations and elevating our service excellence.

Operations Management:

• Oversee daily towing operations, ensuring efficient dispatch and deployment of tow trucks and personnel.
• Monitor and analyze towing performance metrics to identify areas for improvement.
• Develop and implement policies and procedures for towing operations, ensuring compliance with regulations and safety standards.
• Coordinate with dispatch, drivers, and other departments to ensure smooth and timely towing services.

Staff Management:

• Hire, train, and supervise tow truck drivers.
• Conduct performance evaluations and provide coaching and feedback.
• Address employee issues and ensure a positive and productive work environment.

Equipment Management:

• Maintain and repair tow trucks and equipment, ensuring they are in safe and operational condition.
• Manage inventory of towing equipment and supplies.
• Coordinate with vendors for equipment maintenance and repairs.

Customer Relations:

• Address customer inquiries and complaints regarding towing services.
• Ensure customer satisfaction with towing services.
• Develop and implement strategies to improve customer service.

Safety and Compliance:

• Ensure compliance with all applicable regulations and safety standards.
• Conduct regular safety inspections and training for towing personnel.
• Investigate accidents and incidents, taking appropriate corrective action.

Qualifications:

Education and Experience:

• High school diploma or equivalent required.
• Several years of experience in towing operations, with supervisory or management experience required.

Skills:

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Knowledge of towing regulations and safety standards.
• Familiarity with towing equipment and vehicles.
• Ability to manage multiple priorities and work under pressure.

Other Requirements:

• Valid driver's license and ability to operate tow trucks.
• Clean 10 year MVR.
• Reside in a reasonable area near our location.
• Ability to pass a background check and drug test.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: No less than 45 per week

Benefits:

• Health insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Nights as needed
• Overtime
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Overtime pay
• Tips

Work Location: In person