Tow Driver-Freeway Service Patrol

Job Title: FSP Driver (Freeway Service Patrol)

Department: Operations

Reports To: Driver Supervisor & Operations Manager

Job Summary:
The FSP Driver position requires the ability to safely work in a fast-paced and ever changing environment. Customer Service skills are valuable as well as the ability to operate in high hazard situations. The primary function of this program is to provide a free service to the public to mitigate a wide variety of roadway incidents which can be mitigated within 15 minutes including disabled vehicles, accidents scenes, lost motorists, sick or injured motorists, pedestrian on roadway, animals on roadway, travel lane or shoulder debris, vehicle fires, fuel leaks, or any other incidents that could be mitigated quickly. Provide support to First Responders. Our goal is to please our customers while operating in a cost effective manner. FSP personnel will not accept any, or solicit gratuities or favors of any sort, nor will they recommend a specific towing company, auto repair shop, or body shop business.

QUALIFICATIONS

• Previous auto maintenance experience preferred.
• Must possess valid NV Driver License.
• Knowledge of streets, cross-streets, highway exits and directions.
• Must be at least 21 years of age.
• Sign a waiver allowing criminal background check and a drivers license investigation.
• Have no moving violations within the past three years in their driving record.
• Have no criminal convictions.
• Have ability to work independently.
• Have the ability to lift 50 pounds.
• Must meet Department of Transportation (DOT) criteria.

HOLD AND BE CURRENT IN THE FOLLOWING CERTIFICATIONS (Preferred)

• Community First Aid and Safety Program
• National Emergency Vehicle Operations Course
• OSHA HAZMAT First Responder Program
• CPR Certification
• Department flagging course or approved equivalent
• ICS Training
• TIMS Sharp @ Training

DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Adhere to all URT policies and procedures.
• Respond to calls from NDOT Dispatch.
• Communicate with Dispatch regarding driver status, locations and assignments keeping them informed at all times.
• Utilizes technology such as MDT/CTO, two-way radio systems, Nextel pagers, and other communication equipment.
• Notify your Supervisor of any issues you feel are urgent or of importance.
• Respond to all requests for service in a courteous, friendly, assistive, professional and timely manner.
• For all non-law enforcement calls ensure you have, year, make, model, color, location of breakdown (in some cases name of county and State), direction of travel, destination.
• Refer to “driver notes” in the comment area for special instructions.
• Legibly complete Dailey and Weekly Incident Log’s.
• Attend required company FSP-IRV training program and indoctrination.
• Present a neat and professional appearance and be in full uniform at all times;
• Conduct “Daily Vehicle Inspection Report” on your assigned company vehicle;
• Document any vehicle mechanical deficiency and notify your supervisor and maintenance immediately.
• Correct minor discrepancies and replenish fuel, oil and coolant.
• Obey all traffic laws.
• Clean debris from roadway (s) and dispose of in accordance with company procedures.
• Attend all required meetings.
• Maintain clean interior and exterior of truck at all times.

DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of geography for the Las Vegas Metropolitan area and outlying areas.
• Knowledge of English language for spelling and proper word usage.
• Knowledge and proper usage of all equipment assigned to your truck.
• Skill in communicating using two-way radio and telephone equipment.
• Skill in operating a variety of communications equipment effectively.
• Ability to speak clearly and concisely.
• Ability to think clearly and act expeditiously.
• Ability to establish and maintain effective working relationships with customers and co-workers.
• Ability to meet attendance schedule with dependability and consistency;
• Ability to speak and communicates well with customers, drivers and co-workers in a courteous and professional manner;
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals;
• Ability to follow directions.

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to recognize when assistance or additional tools are needed as determined by the type of assignment.

PHYSICAL DEMANDS:

Individuals may need to sit, stand, walk, kneel and bend as needed. May require sitting for prolonged periods. May require walking on unlevel surfaces periodically throughout the day. Reaching above shoulder heights, below the waist or lifting as required throughout the work day. Proper lifting techniques required. May include lifting weight above 50 pounds on occasion. Utilizing safe practices at all times. (Estimated percentages for each type of activity; Standing 10%, Walking 10%, Sitting 50%, Bending 15%, Kneeling 15%.)

WORK ENVIRONMENT:

Duties are performed primarily in various outdoor climates ranging from extreme hot to freezing temperatures, as well as wet and/or dry conditions. Full uniform including safety vest and steel toed boots are required to be worn at all times.

Special Requirements:

This position requires the satisfactory completion of a personal background investigation and drug and alcohol pre-employment test.

This job description is intended to indicate the basic nature of the position allocated to this position and examples of typical duties that may be assigned, other duties may be assigned as needed

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Ability to Commute:

• North Las Vegas, NV 89030 (Required)

Work Location: In person