Purchasing Agent/Warranty Customer Service Representative

Position: Purchasing Agent/Warranty CSR
Location: Quality Truck & Equipment Clare, MI
Reports To: General Manager

Job Summary:

The Purchasing Agent/Warranty CSR is responsible for sourcing and procuring parts, managing vendor relationships, and handling warranty claims for a heavy-duty truck upfitter. This role ensures cost-effective purchasing, timely availability of components, and efficient processing of warranty claims to support operations. The ideal candidate will have experience in procurement and warranty administration within the heavy-duty truck or upfitting industry.

Key Responsibilities:

• Source, negotiate, and procure parts and components for heavy-duty truck upfitting operations.
• Obtain and evaluate quotes from multiple vendors to ensure competitive pricing and quality.
• Maintain accurate inventory levels to prevent shortages and reduce excess stock.
• Process warranty claims, including submission, tracking, and resolution with manufacturers and vendors.
• Work closely with vendors to ensure timely delivery and accurate fulfillment of orders.
• Conduct vendor evaluations to ensure quality and cost-effectiveness specific to the heavy-duty truck upfitting industry.
• Communicate warranty coverage details and claim statuses with customers and internal teams.
• Ensure compliance with company policies and industry regulations regarding procurement and warranty processing.
• Maintain detailed records of purchases, warranty claims, and vendor communications.
• Provide customer service support regarding warranty inquiries and parts orders.

Qualifications:

• High school diploma or equivalent.
• Minimum of 1 year of experience in procurement, warranty processing, or a related field within the heavy-duty truck or upfitting industry.
• Strong negotiation and vendor management skills.
• Knowledge of warranty claim procedures and inventory management best practices.
• Experience with purchasing and warranty management software.
• Excellent communication and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• IRA retirement plan with company match.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Clare, MI 48617 (Required)

Ability to Relocate:

• Clare, MI 48617: Relocate before starting work (Preferred)

Work Location: In person