What are the responsibilities and job description for the Front Office & Administrative Specialist position at qualityglass?
We are hiring a Front Office & Administrative Specialist to join our team and serve as the first point of contact for our customers, vendors, and visitors. The Front Office & Administrative Specialist plays a vital role in ensuring smooth day-to-day operations by managing front desk responsibilities, assisting customers, handling administrative tasks, and supporting office operations. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
In this role you will:
Front Desk & Customer Service:
- Greet and assist walk-in customers, vendors, and visitors in a professional and friendly manner.
- Answer and direct phone calls, take messages, and respond to inquiries via phone and email.
- Provide basic information about company products and services.
Administrative & Office Support:
- Enter customer orders, contact details, and other relevant data into the company’s software systems.
- Process payments from walk-in customers, including cash, credit cards, and checks.
- Support accounting and operations teams with various tasks and projects as required.
- Maintain an organized office environment.
- Order and manage office supplies inventory.
- Sort and distribute incoming mail and packages.
- Assist with filing, scanning, and other administrative tasks as needed.
Coordination & Communication:
- Work closely with sales and production teams to ensure accurate order entry and processing.
- Communicate with customers regarding order status, pickup times, and general inquiries.
- Assist in scheduling appointments and coordinating meetings.
Background and Experience Required:
- Previous experience in a receptionist, administrative, or customer service role preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office (Word, Excel, Teams, Outlook) and ability to learn industry-specific software.
- Strong attention to detail and organizational skills.
- Basic knowledge of payment processing and cash handling.
Bonus points if you have:
- Experience in the glass, construction, or manufacturing industry
- A desire to learn how to use new software programs, including ERP and CRM systems
We provide highly competitive compensation, including bonus opportunities, a positive work environment, career growth opportunities, and a leading benefits package, outlined below. By joining the Quality Glass team, you will have an opportunity to help create the highest quality glass work in the Omaha area.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance (optional)
- Life Insurance
- 401k with company match up to 4%
- Paid Time Off
- Employee discounts
- Accident Insurance (optional)
Work Environment:
- This role is required to be in person five days per week
- Role will be based indoors in an air-conditioned, office environment
