What are the responsibilities and job description for the VoIP Technician position at QualityIP?
VoIP (Voice over Internet Protocol) Technician
About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we provide the best-fit technology solutions to meet our customers’ business objectives.
Position Overview: We are currently seeking an experienced and highly motivated VoIP Technician to join our dynamic IT team. The successful candidate will play a key role in the installation, maintenance, and troubleshooting of Voice over Internet Protocol (VoIP) systems. The VoIP Technician will collaborate with other IT professionals to ensure seamless communication solutions for our organization.
Key Responsibilities:
- VoIP System Installation: Deploy, configure, and maintain VoIP systems, including hardware, software, and network components.
- Network Integration: Integrate VoIP systems with existing data networks and ensure compatibility with other communication systems.
- Troubleshooting: Diagnose and resolve issues related to VoIP connectivity, call quality, and system performance. Provide timely and effective technical support to end-users.
- Quality Assurance: Monitor and assess the performance of VoIP systems to ensure optimal call quality and reliability. Conduct regular testing and implement improvements as needed.
- Security: Implement security measures to protect VoIP systems from unauthorized access, fraud, and cyber threats. Stay informed about industry best practices for VoIP security.
- Documentation: Create and maintain comprehensive documentation for VoIP systems, configurations, and troubleshooting procedures. Keep records of system changes and updates.
- User Training: Provide training and support to end-users on VoIP system features, functionalities, and best practices.
- Collaboration: Work closely with IT team members, network administrators, and other relevant stakeholders to address cross-functional issues and ensure the seamless integration of VoIP technology.
- Upgrades and Maintenance: Keep abreast of new technologies and recommend system upgrades or enhancements to improve performance and meet business requirements.
- Compliance: Ensure that VoIP systems comply with regulatory requirements and industry standards. Stay informed about changes in regulations affecting VoIP communications.
Qualifications and Skills:
- Proven experience as a VoIP Technician or in a similar role.
- In-depth knowledge of VoIP technologies, protocols, and standards.
- Familiarity with IP networking, routers, switches, and firewalls.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Bachelor’s degree in information technology or a related field (preferred).
- Valid driver’s license.
Work Environment: This role is primarily based in an office setting, with occasional on-site visits for installations and troubleshooting. The VoIP Technician may need to work flexible hours to accommodate system maintenance or respond to urgent issues.
Benefits:
- Competitive salary.
- Medical Mutual health Insurance with HSA & ancillary benefits.
- John Hancock Retirement Account - Simple IRA with a 3% company match.
- Flexible schedule.
- Paid Time Off.
- Training reimbursement- 100% company-paid course materials and testing fees.
- Company apparel provided at no cost.
If you have exceptional organizational skills and thrive in a high-profile team environment, we would love to meet you!
