What are the responsibilities and job description for the People Services Delivery Intern position at Qualtrics?

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

People Services Delivery Intern

Why We Have This Role This application will be utilized to hire for two distinct intern opportunities :

Immediate Full-Time Internship : Offering 30-40 hours per week with the potential for future conversion to a full-time employee (FTE). The ideal candidate is expected to graduate soon and should be able to work full-time while completing part-time academic studies.
Full-Time Summer Internship : Offering three intern positions for a 10-12 week summer internship. The ideal candidate is preparing to enter their senior year of undergraduate studies and is available to work full-time from June through August.

As a People Services Delivery Intern, you will play an essential role in our People team. Your work will involve supporting various People Team operations and projects, such as data management, onboarding, process administration, employee listening, and tooling support to enhance the overall employee experience. Our People Services Delivery team is the engine that drives our employee experience, and this is a pivotal role in ensuring our workforce is empowered, supported, and engaged.

How You'll Find Success

You will partner with HR managers, team members, and other stakeholders to support programs and initiatives that enhance employee satisfaction and productivity.

Your success will be evident through improved engagement metrics.

You will streamline processes to enhance operational efficiency.

You will use data-driven insights to inform our People Operations strategies.

Your innovative ideas and commitment to employee well-being will make a tangible impact on our organizational culture.

How You'll Grow

You are passionate about people and thrive in a dynamic, fast-paced environment. You are proactive and detail-oriented, with a knack for problem-solving and a steadfast commitment to enhancing the employee experience. Whether it's optimizing onboarding processes or spearheading employee data audits, you bring enthusiasm and creativity to everything you do.

Things You'll Do

Execute the administrative aspects of HR processes like onboarding, mobility, and others, ensuring accuracy, consistency, satisfaction, and compliance.

Design & deploy best-in-class listening programs on the Qualtrics platform, analyze employee feedback, and report these insights to senior HR leaders.

Maintain and update employee information across people-related systems with precision and accuracy. Conduct regular audits to verify the accuracy of information and integrity of our data.

Provide direct employee support through HR portals, assisting users with questions and technical issues and encouraging self-service through our tools and resources. Support the use of HR systems, employing super-user skills to assist with basic issues.

Collaborate with various stakeholders to gather feedback and recommend improvements to various people processes. Participate in identifying opportunities for process enhancements and suggest minor improvements.

Develop and maintain robust documentation and help pages as directed.

What We're Looking For On Your Resume

Currently pursuing a degree in Human Resources Management, Business Administration, Psychology, or a related field.

Self-starter willing to navigate ambiguity and show proactivity in pursuing project objectives.

Excellent organizational and multitasking abilities, with a keen attention to detail.

Strong interpersonal and communication skills, both written and verbal.

Demonstrated ability to handle sensitive information with discretion and professionalism.

Proficiency in MS Office / Google Suite, particularly Google Sheets

Familiarity with HRIS / ATS systems is a plus but not required

Prior experience in HR internships or related roles is preferred but not required

Prior experience using the Qualtrics platform is helpful, but definitely not required — you will learn these skills on the job

What You Should Know About This Team

We are a tight-knit group passionate about creating an exceptional employee experience.

We thrive on collaboration, sharing knowledge, and leveraging each team member's unique strengths.

Our mission is to develop people solutions that not only meet organizational goals but also enhance the overall well-being of our colleagues.

We value trust, transparency, and the continuous pursuit of excellence.

Our Team's Favorite Perks and Benefits

Enjoy daily catered lunches and access to our state-of-the-art fitness center.

Regular Q&A sessions with our leaders, offering insights into their career journeys and company strategy.

Numerous learning and professional development opportunities tailored to your career aspirations.

Access to a dedicated mentor from day one, helping guide your project work and career development path.

The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple : we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws : Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please let your Qualtrics contact / recruiter know. Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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People Services Delivery Intern

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