What are the responsibilities and job description for the Technology Consultant - CX (Reston) position at Qualtrics?
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Technology Consultant
Why We Have This Role
The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.
How You’ll Find Success
You will know you are doing a great job when you:
You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:
We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.
Why We Have This Role
The Transformation Team Lead will play a critical role in revolutionizing our development processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. You will lead initiatives that align with our goals of driving innovation and increasing efficiency in product development. This leader will oversee a small team focused on multiple transformation initiatives, pilot new processes, drive process improvements, implement new technologies where applicable, and proactively address risks, interdependencies and change management to drive progress. You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.
How You’ll Find Success
Strategic Vision: Develop and articulate a clear, strategic vision for transformative process design initiatives within the software product development space. Communication: Ability to effectively communicate initiatives, updates, gain stakeholder buy-in, and nurture productive partnerships across the product, UX, and engineering teams. Collaborate with leaders to ensure alignment and foster a culture of openness and innovation. Process Design and Problem-Solving: Apply process design expertise to identify inefficiencies in software development workflows and implement cutting-edge solutions. Facilitate workshops and strategy sessions to co-create optimized processes that support PXE organizational goals. Change and Risk Management: Lead the design and execution of comprehensive change management strategies that ensure smooth adoption of new processes and technologies. Anticipate risks associated with transformations and develop robust mitigation plans.
How You’ll Grow
Executive Exposure: Continuous exposure to senior leaders within the PXE organization. Cross-functional knowledge: Ability to develop knowledge and expertise across many of the functions in a large Product, UX and Engineering organization. Strategic Influence: Opportunity to influence decision-making at the highest level on the most important initiatives that will underpin the success of the PXE organization and Qualtrics
Things You’ll Do
Ensure successful execution of transformation initiatives: Set key objectives and success measures for each of the initiatives
Lead others to understand the impact to people, processes, technology, and systems, and collaborate with many teams and stakeholders to ensure maximum benefit from your initiatives, pilot efforts, new technology(ies), tools, etc.
Collect and evaluate success criteria and performance metrics of new initiatives, pilot efforts, new technology introductions, etc. using scorecards and dashboards.
Define and execute release and communication plans for implementation of successful initiatives, pilot efforts, new technology(ies) etc. ensuring stakeholder adoption as required by the business.
Foster alignment and buy-in: Identify key stakeholders within PXE and across Qualtrics and establish the right touchpoints and processes to drive collaboration and alignment
Develop a set of actionable and targeted change management plans and tools (i.e., communication plan, sponsor roadmap, coaching plan, business readiness, training plan, resistance management plan) while considering adoption, reinforcement, and celebration
Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
Coach senior leaders and managers in how they fulfill the role of change sponsor
Serve as the liaison to the Qualtrics Global Transformation Office to represent the voice of PXE as required
What We’re Looking For On Your Resume
Bachelor's Degree in Business, Operations, Finance or related field AND 8 years work experience in program management, process management, process improvement OR equivalent experience.
4 years working in a Product and/or Engineering organization
6 years management (e.g., people, project, process, vendor, change) experience.
6 years of people management experience.
Track record of leading and managing transformation or change management initiatives. This includes the ability to drive significant organizational changes, streamline processes, and implement new systems or structures.
Track record of developing strategic plans, analyzing complex situations, identifying key issues, and implementing effective solutions.
Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
Demonstrate results-based impact of previous transformation programs/initiatives.
What You Should Know About This Team
The PXE Transformation team is a new team within PXE-Operations. The team lead role will report to the Leader, PXE-Operations. PXE Operations covers Product Ops, Engineering Ops and Data Science & Analytics functions.
Our Team's Favorite Perks And Benefits
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Annual Pay Transparency Range
$196,500—$357,500 USD
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Technology Consultant
Why We Have This Role
The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.
How You’ll Find Success
You will know you are doing a great job when you:
- Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live
- Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
- Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
- Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals.
- Exhibit the ability to effectively juggle multiple priorities
- Demonstrate outstanding interpersonal, collaboration, and communication skills
- Most importantly, you care deeply about our clients and provide them a world-class experience
You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:
- Hands-on experience with emerging technologies
- Exposure to the latest thought leadership in the XM industry
- Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
- Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
- Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth
- Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
- Design and document functional and technical requirements and help scope projects by understanding timelines and work
- Solve complex technical implementations both independently and in a team environment
- Clearly communicate solutions back to clients through multiple communication channels
- Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
- Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
- Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
- Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
- Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.
- Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.
- 1-4 years of experience at a SaaS/Technology/Consulting Company
- Bachelor’s degree or greater in Computer Sc At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Why We Have This Role
The Transformation Team Lead will play a critical role in revolutionizing our development processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. You will lead initiatives that align with our goals of driving innovation and increasing efficiency in product development. This leader will oversee a small team focused on multiple transformation initiatives, pilot new processes, drive process improvements, implement new technologies where applicable, and proactively address risks, interdependencies and change management to drive progress. You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.
How You’ll Find Success
Strategic Vision: Develop and articulate a clear, strategic vision for transformative process design initiatives within the software product development space. Communication: Ability to effectively communicate initiatives, updates, gain stakeholder buy-in, and nurture productive partnerships across the product, UX, and engineering teams. Collaborate with leaders to ensure alignment and foster a culture of openness and innovation. Process Design and Problem-Solving: Apply process design expertise to identify inefficiencies in software development workflows and implement cutting-edge solutions. Facilitate workshops and strategy sessions to co-create optimized processes that support PXE organizational goals. Change and Risk Management: Lead the design and execution of comprehensive change management strategies that ensure smooth adoption of new processes and technologies. Anticipate risks associated with transformations and develop robust mitigation plans.
How You’ll Grow
Executive Exposure: Continuous exposure to senior leaders within the PXE organization. Cross-functional knowledge: Ability to develop knowledge and expertise across many of the functions in a large Product, UX and Engineering organization. Strategic Influence: Opportunity to influence decision-making at the highest level on the most important initiatives that will underpin the success of the PXE organization and Qualtrics
Things You’ll Do
Ensure successful execution of transformation initiatives: Set key objectives and success measures for each of the initiatives
Lead others to understand the impact to people, processes, technology, and systems, and collaborate with many teams and stakeholders to ensure maximum benefit from your initiatives, pilot efforts, new technology(ies), tools, etc.
Collect and evaluate success criteria and performance metrics of new initiatives, pilot efforts, new technology introductions, etc. using scorecards and dashboards.
Define and execute release and communication plans for implementation of successful initiatives, pilot efforts, new technology(ies) etc. ensuring stakeholder adoption as required by the business.
Foster alignment and buy-in: Identify key stakeholders within PXE and across Qualtrics and establish the right touchpoints and processes to drive collaboration and alignment
Develop a set of actionable and targeted change management plans and tools (i.e., communication plan, sponsor roadmap, coaching plan, business readiness, training plan, resistance management plan) while considering adoption, reinforcement, and celebration
Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
Coach senior leaders and managers in how they fulfill the role of change sponsor
Serve as the liaison to the Qualtrics Global Transformation Office to represent the voice of PXE as required
What We’re Looking For On Your Resume
Bachelor's Degree in Business, Operations, Finance or related field AND 8 years work experience in program management, process management, process improvement OR equivalent experience.
4 years working in a Product and/or Engineering organization
6 years management (e.g., people, project, process, vendor, change) experience.
6 years of people management experience.
Track record of leading and managing transformation or change management initiatives. This includes the ability to drive significant organizational changes, streamline processes, and implement new systems or structures.
Track record of developing strategic plans, analyzing complex situations, identifying key issues, and implementing effective solutions.
Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
Demonstrate results-based impact of previous transformation programs/initiatives.
What You Should Know About This Team
The PXE Transformation team is a new team within PXE-Operations. The team lead role will report to the Leader, PXE-Operations. PXE Operations covers Product Ops, Engineering Ops and Data Science & Analytics functions.
Our Team's Favorite Perks And Benefits
- Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have — attend a sporting event or concert, travel somewhere new, or even use it to support a nonprofit or infuse funds into a small business in your area.
- All team members are encouraged to devote 10% of their time to personal learning and development.
- Qualtrics supports lots of ways of creating a family and lots of visions of family, including infertility and adoption benefits and inclusive family leave policies.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Annual Pay Transparency Range
$196,500—$357,500 USD
Salary : $1,800 - $196,500
