What are the responsibilities and job description for the Transformation Process Designer position at Qualtrics?

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Transformation Process Designer Why We Have This Role At Qualtrics, we understand that our operations' efficiency directly impacts our success. The Six Sigma Process Expert will be instrumental in driving transformative process improvements across our organization, including overhauling our Lead to Cash process. This role will tackle core SaaS software integration issues, enhance data foundations, and foster cross-functional collaboration among teams including IT, Sales and Finance. Your expertise will empower teams to work more effectively together, making a lasting impact on how we operate. How You'll Find Success

Process Design Champion : You will act as a catalyst for transformational change by identifying, sizing, prioritizing and overseeing programs to eliminate inefficiencies, and implement experiences that will not only solve problems but deliver delightful end user experiences.
Effective Change Management & Communication : Strong verbal and written communication skills are essential to convey complex ideas clearly, motivate behavioral changes, and gain buy-in from diverse stakeholders, including senior leadership.
Stakeholder Management : Adept in building and maintaining relationships with diverse stakeholders, including executives, team members, and external partners, and influencing to ensure alignment to strategic priorities and goals.
Results Oriented : Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.
Strategic Thinking : Capacity to develop and articulate a clear vision, set strategic objectives, and devise actionable plans to achieve them while adapting to changing circumstances.
Agile Problem-Solver : Consistently employing creative solutions and critical thinking to leap frog improvements and overcome obstacles.
Risk Management : Proven track record of proactively identifying, analyzing, and resolving issues and risks that may arise during a transformation.

How You'll Grow

Executive Exposure : Exposure to C-suite interactions and decision-making

Strategic Influence : Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics

Process Improvement Educator & Mentor : Opportunity to help champion implementing and scaling process improvement for the company, coaching and training internal stakeholders to drive functional level change and improvements.

Things You'll Do

Drive E2E Process Design Implementation Excellence : Lead transformational complex inter-dependent programs simultaneously, including building process design from scratch while implementing new QTC SaaS software and integrating complex data migrations. Overhaul process design to transform the organization to deliver best-in-class efficient workflows and program management practices across all stakeholder teams.

Accelerate Change Management : In parallel to process design overhaul and continuous improvement efforts, develop and implement change management strategies and training programs for stakeholders, ensuring smooth transitions and high adoption rates of new processes. Build compelling arguments to inspire stakeholder engagement and behavior change.

Foster High Performing Teams & Collaboration : Champion cross-functional teamwork and integration strategies, helping to break down silos and promote shared goals among teams.

Engage Stakeholders : Conduct workshops and training sessions to educate teams on process improvements and cultivate a culture of continuous improvement.

Inspiring Change Agent : Your passion for process excellence motivates those around you to embrace change and pursue better solutions collaboratively.

Drive Transformational Business Outcomes : Set the vision, build tangible program sequencing, establish goals, and set KPIs to evaluate the success of process improvements and report on progress to leadership. Take ownership of outcomes.

What We're Looking For On Your Resume :

12 years of experience driving transformational process improvement, managing and motivating high performing cross-functional teams in a fast paced SaaS environment

Excellent understanding of SaaS business models and internal processes, and direct experience working closely with Sales, Customer Success, and IT teams to implement software solutions to accelerate productivity.

Proven experience leading Six Sigma projects aimed at process optimization, resulting in measurable efficiency improvements and enhanced operational capabilities within a SaaS environment.

Track record of managing and delivering complex SaaS Quote-to-cash Experience transformation programs

Multiple experiences optimizing the E2E quote-to-cash process, ensuring smooth transitions from quotation to invoicing.

Direct experience using ERP and CRM systems to track and improve quote-to-cash activities, ensuring accurate pricing, discounts, and contract compliance.

Solid understanding of sales order processing, invoicing, and revenue recognition, with the ability to resolve discrepancies effectively to maintain customer satisfaction.

Ability to analyze Q2C metrics and KPIs, generating actionable insights to enhance sales effectiveness and revenue realization.

Experience developing and implementing strategies to reduce quote-to-cash cycle times and improve cash flow.

Strong problem-solving skills to address challenges throughout the Q2C life cycle, ensuring timely delivery of products and services.

Understanding of legal and compliance considerations involved in contract management and revenue agreements.

Excellent communication and negotiation skills to effectively liaise with clients and internal stakeholders during the Q2C process.

Trives in a fast paced environment, dealing with ambiguity and changing priorities

Ability to take complex strategic problems and translate them into clear and manageable programs and deliverables

Proficient knowledge of Salesforce, Netsuite, Gong, Zoura and other Sales enablement software systems and tools

Extensive experience collaborating directly with IT and Sales teams to drive process improvements.

Demonstrated ability to engage and inspire diverse teams, including executive-level stakeholders.

Bachelor's degree, Six Sigma certifications required, MBA or advanced degree preferred

What You Should Know About This Team

High-performing individuals who think strategically and execute with speed

Problem solvers who are focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates

One-Team; we lean in with our strengths and roll up up sleeves together to drive Transformation Office programs forward, regardless of our job description

Join a motivated team where your ideas are valued, and you can make a significant impact on how we operate.

Career Development commitment and support for your professional growth.

Highly-trusted team by C-suite

Our Team's Favorite Perks and Benefits

Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours

Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)

30 paid days off - 15 PTO 5 Personal Days 10 Holiday Closures (additional after a year)

On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices

The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple : we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws : Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please let your Qualtrics contact / recruiter know.

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