What are the responsibilities and job description for the IT Tech position at Quanta Computer Nashville?
PURPOSE OF POSITION:
Provide technical and administrative support for laptops, printers, associated gear and a variety of application software. Resolve end users connectivity and system issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide laptop administration, configuration and repair (including identification and replacement of hardware components) in support of company’s end user base.
- Perform Windows Systems Administration for all workstation platforms
- Create user Active Directory and Email accounts
- Add new systems to the network and domain
- Set file and folder permissions
- Troubleshoot hardware and software failures and identify problems when they relate to laptops and other network devices
- Provide first level trouble issue support to users
- Install and configure user workstations with all associated applications
- Install software updates and patches
- Assist users in the operation of standard and non-standard software applications and packages
- Perform preventative maintenance
- Document all processes and procedures
- May assist Systems Administrator with troubleshooting of network and server problems
- Cabling and cabling projects
- Install and configure serial and Ethernet cabled printers (predominately Laser jet and Zebra)
- Install and troubleshoot issues with hand held barcode scanners
- Carry out other such duties as may be assigned
MINIMUM EXPERIENCE AND EDUCATIONAL REQUIREMENTS
- 2 years working experience in a small to medium business Client/Server environment
- A , Net
- MCP certification strongly desired
- Other IT related certifications or associates degree in an information technology discipline a plus
OTHER SKILLS AND ABILITIES
- Familiar with common Cisco switch configurations
- Familiar with Windows 7 – Windows 11 client operating systems
- Working knowledge of Windows 2003 - 2019 Server
- Familiar with Microsoft Exchange server
- Working knowledge of Active Directory
- Familiar with Microsoft SQL
- Knowledge and understanding of TCP/IP, DHCP, DNS, Routing and Wireless connectivity
- Knowledge and understanding of standard network protocols including HTML, FTP, SMTP, SNMP, NTP, LDAP, VTP, IMAP, Telnet, LPD
- Tipping and punching Ethernet cables
- Competency with Excel, Word, PowerPoint and Visio
PHYSICAL DEMANDS:
- Ability to lift up to 50 pounds.
- Able to squat to lift boxes weighing up to 50 pounds.
- Able to stand, stoop and bend.
- Ability to walk and stand on cement floors for long periods.
- Good visual acuity.
- Able to sit at desk and use/view computer for up to 8 hours daily.
- Ability to operate lift without problem with heights for cabling projects
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