Operations Supervisor

PURPOSE OF POSITION:

To plan and manage the overall service and warehouse activities for the service business. Directs and coordinates activities of service technicians and warehouse staff in product repair.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Implements and maintains a repair process that complies with established internal documentation.

• Responsible for managing, directing, and coordinating the activities of the service staff. Plans service operation, establishing priorities and sequences for repairing products.

• Ensures products are repaired according to company standards as outlined in Work Instructions.
• Coordinates service activities to insure quantity and quality of products meets established specifications.

• Ensures service and warehouse employees have been trained on and understand each Work Instruction for their function(s).
• Ensures service and warehouse employees have timely job specific and safety training to perform their duties.
• Ensures all required documentation for service, warehouse, training, etc. is completed timely and accurately.
  • Directs the workflow in the Service and Warehouse departments and schedules work hours for assigned to employees.
• Responsible for performing all supervisory functions of hiring, evaluating, disciplining and approving employee-related transactions.
• Collects, monitors and maintains performance metrics.
• Support the development and improvement of process for service lines, warehouses and other service operations.
• Follows all Quality System and ISO requirements
• Maintains a safe work environment through safety training for employees, identifying hazards in the work place and correcting them, and providing discipline, when necessary, for violation of Company safety rules.
• Responsible for maintaining a clean and safe work environment by identifying all safety hazards and recommending corrective actions when necessary.

• Responsible for ensuring all Service and Warehouse employees are utilizing proper lifting and material movement techniques at all times.
• Responsible for ensuring all work related injuries are reported to Human Resources.
  • Adheres to and supports Quanta’s Corporate Policies and Procedures.
  • Actively works to improve processes in the company and its relationship to the community.
  • Maintain cooperative, diplomatic working relationships with co-workers, supervisor and the public.
  • Work as part of the team and collaborate with co-workers and colleagues.
  • Adheres to and supports QMN’s Corporate Policies and Procedures.

MINIMUM REQUIREMENTS

• Two (2) to Five (5) years experience in a high technical service/repair, electronic manufacturing environment.
• Minimum two (2) years supervisory experience.
• Previous experience in an electronic service environment preferred.
• Experience in writing procedures according to applicable regulations.
• Training and/or experience implementing manufacturing and/ or service.
• B.S. degree in Business Administration with an emphasis in Production and Operations Management or related field preferred.
• Certificate in manufacturing or process improvement helpful.
• Ability to read, write and speak English.

SAFTY

• Responsible for maintaining a clean and safe work environment by identifying all safety hazards and recommending corrective actions when necessary.
• Responsible for ensuring all Service Operations area employees are utilizing proper lifting and material movement techniques at all time.
• Responsible for reporting all work related injuries to Human Resources.

SUPERVISION

• Responsible for training employees in the performance of their jobs and providing feed back.
• Responsible for performing all supervisory functions of hiring, evaluation, disciplining and approving employee-related transactions.
• Maintains a safe work environment through safety training for employees, identifying hazards in the work place and correcting them, and providing discipline, when necessary for violation of Company safety rules.

DIRECTION RECEIVED

• Works under the administrative direction of the Service Operations Manager. (Performs assignments/duties within broad parameters defined by general organizational requirements and accepted practices).

OTHER SKILLS AND ABILITIES

• Computer literate in a Windows Environment: Excel, Word, Power Point, Access, Internet.
• Technical troubleshooting and repair skills for notebook computers or similar products.
• Flexibility to change gears with little notice.
• Basic math skills.
• Legible handwriting.
• Detail oriented.
• Superior leadership and supervisory skills with the ability to coach, mentor and train.
• Ability to positively motivate employees and build morale.
• Strong interpersonal skills with the ability to use tact and diplomacy.
• Analytical abilities.
• Good organizational and planning skills.
• Ability to be a team player.
• Must be self-motivated with ability to use own initiative.
• • Ability to walk and stand on cement floors for long periods.
  • Able to work in warehouse environment with no central heat or air.
  • Able to sit at desk and use/view computer for prolonged periods of time, up to 8 hours daily.
  
  

  WORK ENVIRONMENT

  
  
  • Hectic, fast paced.
  • Fast paced with multi-level distractions.
  • Professional, yet casual work environment
  • Warehouse environment
  
  

  SPECIAL CONDITIONS

  
  
  • Ability to work overtime/extended hours as needed.
  • Ability to travel