Program Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and coordinate Customer Changes with appropriate functions within our organization
• Maintain documented processes of key functions and strive for the continuous improvement of processes
• Conduct daily and weekly Conference calls with PM and Customer teams to resolve issues
• Provide daily and weekly reports that summarize key customer activity and project status
• Communicate daily issues with customers for resolution
• Coordinate the tracking and communication of customer order/ shipments
• Maintain current NPl checklists and Project Workbooks
• Enter Sales Orders with each customer pull request
• Create Work Orders for production if needed
• Act as back-up for other department functions as needed
• Daily maintenance on order management system to provide accurate status
• Receive customer forecasts and enter information in to systems

• Manage customer shipments and logistics
• Follow-up on inventory transactions to ensure completion as needed
• Exception management to support unique customer requests.