What are the responsibilities and job description for the Desktop Support Technician position at Quantaleap?
Role Summary
This is a long-term End User Technical Support Analyst position, based in Louisiana. The role involves hybrid work arrangements.
Key Responsibilities
- Basic field support for desktop reimaging and deploying new end user devices with Windows 10 operating systems.
- Field support for hardware and software device issues, including troubleshooting, hardware replacement, and applying prebuilt image packages.
- Remote software and device support, focusing on advanced troubleshooting, installation, and configuration.
Required Expertise
- Customer Service Skills.
- Windows Imaging and Driver Management.
- User Profile Analysis and Migration.
D desirable but not Mandatory Expertise
- Active Directory Domain Services.
- Troubleshooting skills for basic hardware and software components.
- Experience with Microsoft System Center Configuration Manager deployments.
- Desktop and Mobile Device Imaging and User Transition.
- Migrating and handling third-party software on a case-by-case basis.
