What are the responsibilities and job description for the Desktop Support Specialist position at Quantam Solutions?
Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Desktop Support Specialist for the Commonwealth of Kentucky – Commonwealth Office of Technology.
JOB DESCRIPTION:
The Commonwealth Office of Technology is seeking an individual for a Desktop Support role in Frankfort, KY. The ideal candidate will provide exceptional support for multiple agencies in downtown Frankfort. This role requires a customer-focused individual with excellent communication skills.
LOCATION: Frankfort, KY (Onsite)
RESPONSIBILITIES:
- Utilize strong communication skills to effectively liaise with internal teams and external stakeholders.
- Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
- Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
- Utilize ServiceNow platform for ticket management and efficient workflow.
- Apply computer skills to assist in network configurations and IT infrastructure maintenance.
- Collaborate with team members to deliver high-quality communication solutions.
REQUIREMENTS:
- 1-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
- Reliable attendance.
- Excellent customer service and communication skills.
- Computer equipment configuration, setup, and installation.
- Experience in ticketing software (preferably ServiceNow).
- Ability to work under pressure.
- Hardware and software experience.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- Monday to Friday
Work Location: In person
Salary : $17 - $19
