What are the responsibilities and job description for the Benefits Specialist position at Quantas Advisors LLC?

Job Description

Who We Are

Quantas Advisors delivers "best-in-class" insurance solutions to help our clients customize a competitive benefits program to attract and retain the best talent. We hold ourselves relentlessly accountable to measurable results to maximize our client's ROI and institute a culture of well-being across the organization.

At Quantas Advisors, we are deeply committed to fostering a people-first culture where every team member feels valued and accepted for who they are and celebrated for the impact they bring to our shared Purpose : delivering what matters through authentic connections and relentless accountability. We believe that exceptional results come from exceptional people, and we continually strive to cultivate a workplace that challenges and supports our team in equal measure. By encouraging individuals to step outside their comfort zones, we foster an environment that inspires creativity, drives innovation, and values active participation. Our culture is built on a solid foundation of the following core values that authentically guide how we serve, collaborate, and engage with one another each day. These principles shape our behaviors and interactions, ensuring we remain aligned with our mission and purpose.

Servant's Heart Trust Accountability Curiosity Kaizen

Benefits of Working at Quantas Advisors :

Holistic Growth and Support : At Quantas Advisors, we value the whole you - your professional aspirations, personal goals, and overall well-being.
Career Development Opportunities : Gain access to robust resources and full support to sharpen your skills, deepen your expertise, and unlock your potential at every step of your career journey.
Inclusive Community : Join a welcoming culture of belonging where your voice matters. You'll be encouraged to bring innovative ideas to the table and empowered to take initiative in shaping our success.
Comprehensive Total Rewards : Enjoy a generous Total Rewards Plan that recognizes your contributions and supports your financial, physical, and emotional well-being, including :

o Health benefits

o Employer paid STD and LTD

o Flexible Spending and Dependent Care Accounts

o 401k

o Competitive compensation package

o Unlimited PTO

o Schedule flexibility with hybrid work environment

Who We are Looking For

We're seeking a self-motivated, open-minded, and curious individual who thrives in a service-driven culture. You are energized by being part of a team dedicated to collaboration, accountability, and continuous improvement. You naturally take a servant's approach, eager to support others and share ideas to achieve collective success. If you value curiosity, proactive problem-solving, and fostering authentic connections, we'd love to hear from you!

Position Summary

As the Employee Benefits Account Associate, you will play a crucial role in supporting the smooth operation of the benefits administration process. Your responsibilities will include maintaining electronic files, managing shared inboxes, updating project management tools, and ensuring accurate documentation of processes. You will also assist in benefit guide creation and updates, contributing to the delivery of high-quality service to clients and stakeholders.

Essential Responsibilities and Duties

Organize and maintain electronic files related to benefits administration, ensuring accuracy and accessibility.

Establish electronic file management protocols to streamline retrieval and storage of documents.

Monitor shared client support inboxes for incoming inquiries, requests, and documentation related to benefits.

Prioritize and distribute client support inbox messages to appropriate team members for timely resolution.

Utilize project management software, such as Monday.com, to track and update the status of benefits-related tasks and projects.

Collaborate with team members to ensure accurate and up-to-date information is reflected in Monday.com.

Manage and update the retail benefits system used for benefits administration, including employee records, enrollment data, and plan details.

Conduct regular audits of benefit administration system to ensure data integrity and compliance with regulatory requirements.

Handle the processing of benefit changes, including Qualifying Life Events (QLEs), enrollments, terminations, and other updates in the benefit administration system.

Verify the accuracy of data entered into the benefit administration system and resolve discrepancies as needed.

Document standard operating procedures (SOPs) and workflows for benefits administration processes.

Regularly review and update process documentation to reflect changes in policies, regulations, or best practices.

Manage the service calendar to track important deadlines, renewal dates, and client meetings related to benefits administration.

Coordinate scheduling and reminders to ensure timely completion of tasks and deliverables included in the service calendar.

Collaborate with team members to create, update, and customize benefit guides for clients.

Ensure benefit guides accurately reflect plan details, eligibility criteria, and enrollment instructions.

Required Skills / Abilities

Demonstrated ability to behave consistently with the company's Purpose and Core Values.

Ability to develop and maintain collaborative, authentic relationships with all levels within the organization and clients.

Ability to prioritize tasks and manage multiple deadlines effectively.

Excellent communication skills and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

Strong organizational skills and attention to detail.

Strong problem solving and critical thinking skills.

Strong independent judgement and decision-making skills, even in the absence of information.

Exceptional analytical skills.

Relentless customer focus combined with a strong commitment to continuous improvement.

Ability to work independently and with a high level of autonomy and discipline.

Ability to handle difficult conversations and resolve conflict.

Education / Experience

Bachelor's degree in business administration, human resources, a related field OR equivalent related work experience required.

Prior experience in benefits administration, HR administration, or a similar role required.

Proficiency in using project management software and Microsoft Office suite.

Work Environment :

This position operates in a hybrid work environment.

This position routinely uses standard office equipment such as computers, phones, and photocopiers / printers.

Travel within the US 10% of the time for client meetings and industry events.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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