FX Trading Support

Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, and Morocco. Our team of 1.000 employees supports Corporate and Investment Banks, Asset Management Companies, Insurance, and Corporate for their projects in financial engineering, quantitative research, regulatory implementation, SI transformation, and technology innovation.

Overview:

Our client, a prominent global financial institution, is seeking a dedicated FX eTrading Support Specialist to strengthen their electronic trading operations. This dynamic role includes maintaining eTrading systems, optimizing performance, and delivering top-tier support to users worldwide.

Responsibilities:

- Provide first and second-line support for electronic trading platforms, ensuring efficient and uninterrupted operations.

- Monitor trade flows, troubleshoot execution issues, and resolve Straight-Through Processing (STP) discrepancies.

- Manage static data, including counterparties and currencies, and oversee system configurations.

- Collaborate with internal teams and external vendors to address platform-related issues and implement enhancements.

- Handle incident resolution, system releases, and testing for new updates.

- Contribute to project planning, execution, and delivery, ensuring alignment with business objectives.

- Maintain operational excellence by documenting procedures, improving service quality, and adhering to regulatory standards.

Qualifications:

- At least 5 years of experience in Front Office support

- In-depth understanding of FX products, including spot, forwards, and options, with hands-on experience in eTrading platforms.

- Proficiency in Unix/Linux, SQL, and Windows environments for system analysis and troubleshooting.

- Proven track record in front office application support within financial markets, particularly in FX trading.

- Strong analytical skills with the ability to resolve complex technical issues under pressure.

- Excellent communication and interpersonal abilities to interact effectively with diverse stakeholders.

- Familiarity with incident management frameworks and project coordination.