Sales Operations Manager

Description

Job Title: Sales Operations Manager

Location: Hybrid or On-site in RI

Reports to: General Manager 

Direct Reports: All CSRs, and Purchasing (~4)

About Quantic Evans:

Quantic Evans is a proud member of the Quantic™ Electronics Family.

Quantic™ Electronics, an electronic component company, is a trusted partner in military, aerospace, industrial, and commercial markets with over a century of combined experience as a reliable problem-solver. Being part of Quantic’s portfolio has allowed Quantic Evans to continue developing cutting-edge capacitor technology alongside other world-class technology companies representing mission-critical electronics’ future. 

With sites in East Providence, RI, Sanford, ME, and Phoenix, AZ, Quantic Evans manufactures high-energy density capacitors for demanding mission-critical applications. We have the most power-dense capacitor technology in the industry. We are routinely specified for defense, aerospace, and energy exploration applications where high reliability and SWaP (space, weight, and power) savings are critical design considerations.  

This is an exciting time to join Quantic Evans!

Position Summary:

As Quantic Evans experiences significant growth—we are seeking a highly motivated and passionate Sales Operations Manager to lead our inside sales operations, streamline processes, and oversee key aspects of the supply chain. This foundational role will report directly to the General Manager and play a pivotal part in scaling our internal operations to match the evolving demands of our expanding customer base, distribution network, and strategic sales initiatives.

The Sales Operations Manager will lead the inside sales team, manage purchasing, and coordinate cross-functional alignment to ensure smooth execution from order to delivery. 

Key Responsibilities:

Sales Operations Management and Leadership

· Lead and develop the inside sales team, ensuring high performance, responsiveness, and strong customer focus.

· Serve as a centralized point of contact for customer inquiries, order status, and distributor/rep support.

· Partner closely with the Business Development Manager and external sales representatives to support strategic accounts.

Sales Process Optimization

· Streamline workflows for quoting, order management, and customer communications to improve efficiency and scalability.

· Drive continuous improvement in internal sales tools and processes using Acumatica, Salesforce, and other platforms.

Pricing & Execution

· Ensure visibility and consistent execution of strategic pricing structures across direct, distributor, and rep channels.

· Partner with finance and sales leadership to maintain pricing integrity and monitor margin performance.

Channel Support & Performance

· Strengthen support to distributor and rep networks (e.g., Mouser, Future, Richardson), ensuring timely access to tools, materials, and pricing.

· Develop tools and reporting to track and demonstrate rep ROI and overall channel effectiveness.

Forecasting & Demand Planning

· Collaborate with Sales, Finance, Operations, and Engineering to develop robust demand forecasts and production plans.

· Ensure cross-functional alignment to improve lead time management and support new product introductions.

Supply Chain & Purchasing Management

· Oversee purchasing and material planning functions to ensure on-time delivery and cost-effective procurement.

· Monitor supplier performance metrics and help drive vendor consolidation and supply chain resiliency.

· Partner with operations and engineering to support materials availability for production and NPI efforts.

Data Analysis & Reporting

· Utilize data from Acumatica, Salesforce, and other systems to generate actionable insights and support strategic decisions.

· Track key metrics such as order cycle time, forecast accuracy, quote conversion, and purchasing performance.

Requirements

Criteria for Success:

· Inside sales and purchasing teams are aligned, responsive, and empowered, with clear ownership of tasks and goals.

· Internal sales processes are streamlined, reducing cycle times, and increasing customer satisfaction.

· Forecast accuracy and on-time purchasing improve through effective planning and collaboration.

· Distributor and rep channel engagement is strong, with measurable ROI from channel investments.

· Pricing is consistently executed and visible across platforms, improving margin control and competitiveness.

· Strong cross-functional collaboration contributes to smoother product launches and more agile demand planning.

· Reporting and KPIs are used to make proactive, data-driven decisions that support scalable growth.

Education and Experience:

· Bachelor’s degree in an Engineering, Business Administration or related field.

· Minimum 5 years' experience in Sales Operations, technical sales, preferably within the aerospace and defense industry. 

· Proven experience managing and leading a team to exceed goals while creating a positive and supportive culture.

· Strong understanding of capacitors or related electronic components preferred. 

· Excellent communication, negotiation, and presentation skills, both verbal and written. 

· Proficiency in CRM tools (e.g., Salesforce) and other sales tools, including familiarity with how to manage and optimize them.

· Strong understanding of sales strategies, processes, and methodologies to improve efficiency and productivity.

· Ability to analyze sales data, track performance metrics, and identify areas for improvement.

· Strong organizational skills to manage multiple projects, track progress, and meet deadlines.

· Knowledge of data management, Excel (advanced), and reporting tools.

· Ability to problem solve and identify issues and offer solutions to optimize the sales cycle and processes.

Work Environment and Physical Demands:

This is a hybrid role in which the position operates primarily in a professional office environment. When on-site this position will be in an office environment within a manufacturing facility.

· While performing the duties of this job, the employee will routinely use standard office equipment such as computers, phones, and printers.

· The role may require occasional visits to the production floor, which may involve exposure to machinery, noise, and manufacturing processes.

· Ability to sit or stand for extended periods, perform computer work, and communicate effectively in person and electronically.

· Some lifting of office materials (up to 25 lbs) may be required on occasion.

· Occasional travel (less than 20%) may be required to other Quantic company facilities, support customer visits, supplier meetings, or industry events.

EEO/AA

Quantic is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. We participate in E-Verify. EEO Poster in English EEO Poster in Spanish 

U.S. EXPORT CONTROLS

As a U.S. defense manufacturer, Quantic Evans is required to safeguard U.S. defense-related and other export-controlled articles, technologies, and services from unauthorized access, export, or re-export.The transfer of U.S. export-controlled articles, technologies, or services (including manufacturing processes) to individuals or entities that do not qualify as “U.S. persons,” as defined by 22 CFR 120.62, is prohibited without prior authorization from the appropriate U.S. government agencies, such as the Department of State’s Directorate of Defense Trade Controls (DDTC).Under 22 CFR 120.62, a “U.S. person” is defined as a lawful permanent resident as per 8 U.S.C. 1101(a)(20), or a protected individual under 8 U.S.C. 1324b(a)(3). It also includes any corporation, business association, partnership, society, trust, or other entity that is incorporated to do business in the United States, as well as governmental entities at the federal, state, or local levels. It does not include foreign persons as defined in § 120.63.To ensure compliance with U.S. export control regulations, candidates for this position are required to undergo an Export Compliance Assessment. As part of this process, candidates may be asked to provide documentation verifying their status as “U.S. persons” or “foreign persons,” in accordance with U.S. regulation, to determine whether prior authorization is required to perform specific job duties related to this position